Veterinary Clinic Receptionist

About Westside Emergency

Established in 2018, Westside Emergency is a 24/7 veterinary hospital which provides high quality emergency and critical care to small animal patients. We are located in the Serangoon Garden area and serve clients and referring clinics across Singapore.

Be a Part of Our Dedicated Team!

Our team is growing rapidly, and we are seeking multiple customer service representatives to join us in our mission of providing excellent client and patient care.

If you are looking for a role that gives you flexibility in the mornings, have front-desk experience or come from a clinical background, this job will be ideal for you!

Working Hours

4 days work week, including 1 weekend.

2pm - 10pm or 8am -6pm shifts on rota

Responsibilities

Perform phone triage (training will be provided where required) and respond to client queries

Greet clients/patients and facilitate registration

Manage the waiting room, communicating with the ICU team and providing reassurance to clients

Make follow-up calls for discharged patients from the previous day

Formulation and maintenance of a client review system

Liaise with the practice manager and veterinary director and follow up on client requests and complaints

Forward patient records to referring clinics and input received external diagnostic test reports into relevant patient records

Maintain item inventory

Receive payments and perform settlement of accounts, producing end-of-day settlement reports

Keeping the reception area and consult rooms clean and tidy at all times

Requirements

Only Singapore citizens and/or PRs will be shortlisted

A love for animals (dogs, cats, rabbits etc.) is a must!

Minimum of 2 years’ experience in a customer-facing/front of desk role, hospitality including airline service crew, or veterinary reception experience will be ideal but not necessary

Excellent communication skills and the ability to build rapport with clients and colleagues

Excellent phone etiquette and the ability to maintain a professional and polite demeanour in stressful situations

Ability to multi-task and thrive in a fast-paced environment

Strong command of the English language. Good command of another language is a plus

Benefits

Strong team culture — be part of a passionate team of animal lovers!

Regular team outings/activities

Compensation for public holidays and overtime pay

Paid sick leave and annual leave

If you want to be surrounded by furry friends and awesome people while having a meaningful career, contact us at [email protected] with your updated CV today!

About Westside Emergency Vet

Established in 2018, Westside Emergency Vet is an independently-run, dedicated 24-hour veterinary clinic, exclusively focused on delivering expert animal emergency and critical care to pets across Singapore in moments of urgent need. Our hospital is staffed 24 hours a day, 365 days a year by our team of experienced veterinarians and nurses, trained and practiced in veterinary emergency and critical care, ensuring round-the-clock hospitalization and immediate treatment for sudden illnesses, injuries, or emergencies.

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Our

purpose-built hospital

boasts state-of-the-art technology and amenities for prompt diagnosis and treatment of most emergency and critical care cases. Among our offerings are dedicated cat and small animal wards, spacious dog kennels, brand new Canon 80-slice CT machine, digital radiography, diagnostic ultrasound with echocardiogram capabilities, fully equipped surgical theatre, multi-parameter monitoring, oxygen treatment capabilities, and comprehensive in-house laboratory and pharmacy services.

At Westside Emergency, we're committed not only to provide top-notch veterinary care but also to ensure sustainability and growth of every team members’ veterinary career. The team culture is reflective of our values : kindness, teamwork and growth.