Job Summary
He/She will be an L3 Engineer for the Unified Communication Services in CA-CIB. Provide support for all the RUN activities within Unified Communication Services team in Singapore. He/She is responsible for health and stability of the technical solutions within his/her scope. He/She has to effectively work with technical peer such as architect, regional experts and project teams on technology road map and projects.
Job Detailed Description
An Expert has a wide spectrum of responsibilities and actions.
As the expert of his/her team, he/she:
Assigns the technical tasks and manages delegation for technical issues
Animates the team to encourage collaboration and sharing of practices
Should contribute more in supporting technical skill development
Participates in recruitment process for the team
Manage service improvements for all Unified Communication Services supported throughout the organization
Provide technical trainings and support through verbal or written communication for the team
Responsible for providing technical direction, proactive and reactive support services to maintain the availability and reliability of system infrastructure in accordance to the SLA
Focus on automation and optimum use of the team to improve efficiency
Drive and deliver root cause for any high severity issue
As the manager of his/her scope of activity, he/she:
Meets clients on a regular basis to discuss improvement plans, action plans, evolving threats and changing risks, and provide feedback on policies, standards, procedures, guidelines.
The service includes, but is not limited to, incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management, but also global projects like End of Life, New Builds, migrations and upgrades etc., participation in global Infra events (like Power down and DR Tests)
Own and drive problem management
Ensures an activity is performed in compliance with norms, standards, processes and procedures
Focus and ensure to bring in more projects and work on projects for CA-CIB
Act as a technical bridge between Paris and ISAP
Ensures documentations are reviewed and approved on time
Implements cross-functions activities including continuous improvement initiatives
As an experienced professional in Unified Communication Services, he/she:
Supports the team during diagnosis, when technical issues arise in his/her scope of expertise
Is aware of the global IT structure so that he/she anticipates interrelationships within the organization
Manage L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
Engage with technical peer, Service managers, Architect and project teams on technology roadmap and projects
Niveau d'étude minimum Bac + 3 / L3 Formation / Spécialisation Degree and above in relevant discipline
Arabic
Chinese
French
Russian
Spanish+ Minimum 10\-12 years of experience in managing messaging environment with about 3\-5 years of experience in financial institutesGood in technical troubleshooting and problem solving.· Must be a bachelors/engineering graduate· Experience on Messaging technoloigies as Exchange 2016/2019, Skype for Business, MS Teams, IRONPORT and mobile messaging technologies as WorkSpaceOne \& Blackberry work.· Microsoft Exchange Server 2016 certified (or above)· Microsoft Certified IT Professional Enterprise Messaging Administrator· In depth hands on knowledge/experience on Windows technology, Skype/Lync and IronPort or any email gateway technologies.· Excellent communication, interpersonal and logical skills
Niveau d'expérience minimum 11 ans et plus * Entreprise Crédit Agricole CIB
Rejoignez les équipes de Crédit Agricole CIB, la banque de financement et d'investissement du groupe Crédit Agricole, 10e groupe bancaire mondial en taille de bilan*.
Nous accompagnons les grandes entreprises et institutions financières dans leur développement et le financement de leurs projets. Pionniers dans la finance responsable, l'engagement social et environnemental sont au cœur de nos activités.
Intégrer nos équipes c'est contribuer au développement d'une économie durable.
Vous évoluerez dans un environnement multiculturel, à la fois dynamique et stimulant, dans lequel vous serez encouragé à innover et partager vos idées.
Nous sommes une entreprise qui accompagne ses collaborateurs tout au long de leur parcours. Vous pourrez y développer vos compétences et accéder aux larges opportunités de carrière qu'offrent la diversité de nos métiers et nos 30 implantations internationales.
Notre culture repose sur la force du collectif et l'esprit d'ouverture, où chacun est responsabilisé et valorisé.
En agissant chaque jour dans l'intérêt de la société, Crédit Agricole CIB s'inscrit dans les valeurs du groupe qui est engagé en faveur des diversités et de l'inclusion et qui place l'humain au cœur de toutes ses transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.
Vous souhaitez prendre part à notre mission ? Rejoignez nos équipes !
+ The Banker, Juillet 2025
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