Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
Role overview :
We're looking for an experienced, detail-driven Travel Agent to join the webook.com team someone who knows Amadeus inside out and can own the full booking lifecycle from start to finish.
This is a hands-on role. You'll be managing end-to-end reservations for corporate and leisure clients, handling everything from fare construction and ticketing to reissues, refunds, and irregular operations all while delivering a seamless client experience.
Key Responsibilities:* Managing PNRs across flights, hotels, cars, and ancillaries in Amadeus * Constructing and pricing fares (published, private, and corporate) and issuing tickets * Processing reissues, revalidations, voids, refunds, and EMDs in line with fare rules * Handling schedule changes, IROPs, and cancellations proactively * Advising clients on itineraries, fare options, visa/entry requirements, and more * Managing daily queues within SLA and maintaining BSP reporting accuracy * Coordinating with airlines, consolidators, and suppliers on waivers and group requests * Delivering high-quality service across phone, email, and chat including escalations
Requirements
EuroStaffs operates in 19+ countries with around 150 staff and generates multi-million dollar annual revenue. It serves as a vertical search engine aggregating jobs, CV tools, career blogs, and admissions. Revenue comes from premium services for employers and institutions, while job seekers and students access applications, resume tools, and ads for free.
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