Travel Agency Operator

We are looking to hire an experienced Travel Agency Operator to manage daily ticketing and travel-related operations.

Key Job Responsibilities:

1. Handle domestic and international flight reservations and ticket bookings.

2. Search and compare flight fares through GDS platforms such as Amadeus, Sabre, or Galileo. Also different B2B portal.

3. Issue, reissue, revalidate, and cancel airline tickets.

4. Handle ticket changes, refunds, and cancellation requests.

5. Manage PNRs and coordinate with airlines and travel suppliers.

6. Assist customers with flight schedules, fare rules, baggage allowances, and travel requirements.

7. Handle customer inquiries through phone, WhatsApp, and email.

8. Prepare quotations and provide competitive ticket prices.

9. Coordinate with B2B travel agents and suppliers.

10. Maintain accurate booking records, sales reports, and daily transaction records.

11. Follow up on pending bookings, payments, refunds, and ADM cases.

12. Ensure compliance with airline policies and company procedures.

Required Skills:

- Practical experience in Amadeus or another GDS system.

- Knowledge of airline ticketing, fare rules, and reservation procedures.

- Experience handling refunds, reissues, and cancellations.

- Good communication and customer service skills.

- Basic knowledge of MS Excel and email communication.

- Ability to work independently and handle multiple bookings.

Pay: ﷼2,000.00 - ﷼3,000.00 per month

Work Location: In person