465392
£31,096 - £33,270 External applicants will join on the pay band minimum. A Civil Service Pension with an employer contribution of 28.97% GBP
Executive Officer### Contract type
Permanent### Business area
HMRC - CSG - Customer Experience Directorate (CXD)### Type of role
Operational Delivery### Working pattern
Flexible working, Full-time, Job share, Part-time### Number of jobs available
1 Contents
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Important information
Please ensure that both your CV and Personal Statement are submitted in full in Welsh. Applications not fully completed in Welsh cannot be considered.
About the role
HMRC has launched an exciting new Customer Experience Directorate (CXD) bringing together colleagues from across the organisation with a clear and ambitious goal: to transform how our customers experience our services.
We are focused on designing and delivering simpler, more accessible and more effective services that meet the needs of individuals, businesses and intermediaries across the UK. CXD will play a central role in shaping more seamless and positive interactions with HMRC.
As part of this journey, we are looking for an enthusiastic and motivated individual to join our Welsh Language Unit in Cardiff.
This is a fantastic opportunity to be part of a welcoming and collaborative team, where you will use your skills to produce high quality translations and directly support HMRCs commitment to delivering services in both Welsh and English. Your work will have a real impact on how we communicate with and support our customers.
We are committed to:
The role involves using modern software packages to aid the translation of various documents in several different electronic formats, as well as discussing and helping to decide on new terminology and written style. There will also be regular opportunities to get involved in a wide variety of translation projects.
This will broaden your experience of customer management and demand, translation software and terminology, and how we provide our Welsh language services.
To support this, you will need to have excellent communication skills, be able to produce quality translations, and be forward thinking with a positive attitude and willingness to learn.
Key Responsibilities
You will be provided with comprehensive and structured training that will help you develop these skills.
Essential criteria
Desirable Criteria
Webinar
HMRC are hosting two information sessions on the following dates:
These are to accompany the application process where you will be able to hear more about the vacancy. You'll also be able to find out more about HMRC from the people who currently work in the role, including:
Who we are
What we do
Why we do it
There will also be the opportunity to ask any questions you may have about the role or the application process.
To join one of the sessions, you will need to register by completing the relevant link below:
Candidate Information Session - Translator/ Cyfieithydd - Thursday 2nd July @ 12:30pm
Candidate Information Session - Translator/ Cyfieithydd - Friday 10th July @ 12:30pm
Degree in Welsh or relevant qualification or experience in Welsh translation.### Languages
Welsh and English### Behaviours
We'll assess you against these behaviours during the selection process:
We'll assess you against these technical skills during the selection process:
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides . HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
To find out more about HMRC benefits and find out what its really like to work for HMRChear from our insiders or visit Thinking of joining the Civil Service
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.How to Apply
Please note that both your CV and Personal Statement must be submitted in Welsh in their entirety. Any applications received not entirely submitted in Welsh are unable to be considered.
As part of the application process, you will be asked to provide the following:
Sift
At full sift, your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be assessed on Experience, Behaviours and Technical Skills.
Interviews will be in both Welsh and English, and will focus on your application, your skills, knowledge, experience, and the essential criteria along with the selected behaviours: Please see the Civil Service Success Profiles for further details.
You will also be required to complete a written test on your Welsh language translation skills immediately after the interview.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: [email protected] Use the subject line to insert appropriate wording for example Please re-open my application [insert vacancy ref] \& vacancy closing date [insert date].
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
Youll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.
You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles if this applies to you, well let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
Technical Support
If you are experiencing problems that cannot be resolved by our help section, then technical support is available. You will receive a reply in 2 working days.
Important information for existing HMRC Contractual Homeworkers
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the location preferences section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.
Feedback will only be provided if you attend an interview or assessment.### Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.### Nationality requirements
This job is broadly open to the following groups:
Further information on nationality requirements
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.### Diversity and Inclusion
This vacancy is part of the Great Place to Work for Veterans initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.### Contact point for applicants
Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via [email protected]. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
Apply now
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