TRAINING PROGRAMS SPECIALIST (OPERATIONS)

MAIN OBJECTIVES* Support in the day-to-day conduct of Training Programs and providing assistance as required.

MAIN DUTIES

1.Training Delivery

• Coordinate all functions related to Training Delivery.
• Receives and registers and follow-up with customers examination requests.
• Consults with Planning Department regarding availability of classrooms.
• Assists in preparation of examination papers ensuring these are signed by the instructors.
• Briefs the students on the examination process, rules and regulations before beginning the exam.
• Check for examination results, produce certificates and completion documents and send them to customers.
• Responsible for drafting and issuing of Notices to Instructors
• Responsible for production of administration guides for instructors to ensure they are provided with all relevant material and training files and materials prior to course commencement.
• Responsible for administration of GAA LMS, E-Learning and EVIONICA portals which includes uploading various training programs, handling of trainees registration, creating and maintaining trainees records.
• Supports the delivery of the induction session for trainees on their first day and assists in filling out the required documents.
• Liaise with instructors, partners and stakeholders to ensure entire curriculum coordination, good quality of the training content, and successful delivery of the training program
• Coordinate with the Line Manager to prepare appropriate documentation to comply with regulatory bodies' (IATA, MOL, etc.) standards and obtain required approvals.
• Facilitate the conduct of the training sessions, and ensure all regulatory matters meet with the Regulatory Authorities requirements.

2.Efficient Operation

• Issuance and ongoing maintenance of training records and certificates, ensuring that all documentation is accurately processed and securely stored. Maintain an organized system for updating and retrieving these records to facilitate easy access for audits and reporting purposes.
• Support in the scheduling and preparation of training programs and classes.
• Provide general administrative support to other departments.
• Assists in the drafting of correspondence, emails and reports.
• Minutes meetings and distributes minutes in a timely manner.
• Performs miscellaneous duties as assigned.
• Assist in application and renewal of instructors' licenses.
• Maintain appropriate documentation and records of all programs and trainees.
• Ensure timely maintenance of training database.
• Assist in the preparation of monthly reports as required by management.

3.Customer Service

• Acts as point of contact for any customer enquiries related to Pilot, Cabin Crew, Engineering, Ground and ATC training and direct these enquiries to the relevant managers.
• Receives and responds to customer enquiries via email/ telephone/ face-to-face meetings.
• Ensures that all GAA Programs are conducted timely and effectively.
• Ensure high levels of customer service activities are always offered to the customers, to sustain maximum customer satisfaction.
• Works closely with other Units to ensure customer satisfaction is maintained.
• Manage and follow-up with students with regard to their performance, achievements, complaints, payments, and progress.
• Collects information on customers' needs and feedback and shares this with the parties involved.
• Assist in implementation plans Operations Support improvement initiatives in coordination with other Units.

EDUCATION* Bachelor's degree in Business Administration or a relevant field is required.

EXPERIENCE* 0-1 years of experience Aviation industry or related field.