Trade Counter Sales Associate

Main Duties and Responsibilities:

• Serving customers in the shop and answering the phones as quickly as possible.
• Building strong working relationships with customers in order to understand their requirements.
• Maximizing opportunities to upsell with each customer interaction.
• Maintaining accuracy when receiving payment, all payments need to match screen value.
• Where a discount / rounding-down is required and appropriate, the Manager will approve this in the system prior to payment being processed.
• Procedures to be followed at all times regarding credit notes, no money to be refunded without a credit note completed in advance.
• Completing ‘Specials’ orders for customers, contacting the suppliers, agreeing carriage, cost prices and delivery, and completing the sale on the ERP system.
• Liaising with Transport and Security Coordinator prior to agreeing delivery schedule with customers.
• Maintaining a well merchandised Store/Shop area, inform Supervisor or Manager in their absence when stock levels are getting low.
• Ensuring all small deliveries delivered into the shop are stock receipted by security prior to being unpacked and put away.
• Taking a turn to put away all the Central delivery, and assisting colleagues during their turn.
• Assisting with cycle counting, strictly following the cycle counting procedures and participating in company stock takes.
• Liaising with the Warehouse and Yard staff to help fulfil incoming orders.
• Dealing with other requests to support the busy operation as and when required.
• Following Company policies and procedures from an operational and health and safety perspective.

General Duties and Responsibilities:

• To act courteously and communicate effectively with customers, suppliers, personnel of James McMahon Ltd and other personnel encountered within your role
• To foster and develop good customer and public relations at all times and to portray a professional image of the company
• To report for work in a timely manner and to conduct work as scheduled to company and customer satisfaction
• To work within the instructions and procedures of the Company’s systems as directed by your Manager or other management as appropriate.
• To respond to requests quickly and produce the required work as quickly as possible
• To conduct all duties in a constructive and productive manner aligned to the interests of the company and management
• To act diligently and professionally in the interests of the Company
• To demonstrate a willingness to promote the positive development of the business to all stakeholders of the business including customers but also extending to staff, contractors, visitors etc.