Tenant Support Specialist

Colife is an international company specializing in coliving and residential property management. We operate across several markets, including Dubai, Hong Kong, and Istanbul, creating a rental experience where tenants receive not just an apartment, but comprehensive support throughout their stay.

We are currently looking for a Tenant Support Specialist to join our team in Istanbul.

Key Responsibilities

• Tenant Communication \& Support: Handle daily tenant inquiries, requests, and complaints via communication channels. Provide clear, professional, and timely responses in English and Turkish.
• End-to-End Issue Resolution: Take ownership of tenant issues from the initial request to final resolution. Proactively follow up on outstanding cases, keep tenants informed, and ensure that no requests are left unresolved.
• Independent Operational Coordination: Communicate directly with service providers, maintenance specialists, contractors, cleaning teams, and other internal departments.
• Problem-Solving \& Decision-Making: Take initiative in resolving everyday operational challenges.
• Task Management \& Follow-up: Assign tasks to responsible team members, monitor deadlines, follow up on overdue or incomplete work, and ensure that operational requests are completed on time.
• CRM Management (Bitrix24): Create and update tasks, maintain accurate records of tenant communications, document important updates, and track task progress.
• Team Collaboration \& Shift Handover: Maintain effective communication with colleagues, share relevant updates, and ensure smooth handovers of unresolved cases between shifts.
• Process Improvement: Identify recurring issues, suggest practical improvements, and contribute to building more efficient and independent support operations.

Requirements

• English and Turkish proficiency — B2 or higher, with confident written and verbal communication skills in both languages.
• Strong communication skills and the ability to handle difficult situations professionally.
• Independence, initiative, responsibility.
• Good organizational skills, ability to manage multiple tasks simultaneously.
• Confidence using computers, CRM systems, Google Workspace, and basic office software.
• Previous experience in Customer Support, Customer Success, Customer Service, or Operational Support would be an advantage.
• Russian language proficiency would be a plus, but is not required.

We are also open to junior candidates and students who can combine work with their studies and are motivated to develop their careers in customer service.

What We Offer

• Fixed salary: 30,000 TRY per month.
• Monthly performance bonus: up to 10,000 TRY.
• Hybrid working model: 2–3 days per week in our office in Kadıköy, Istanbul, with flexibility depending on team needs. Remaining working days can be completed remotely.
• 160 working hours per month, with a rotating shift schedule.
• Available shifts: 09:00–15:00, 15:00–21:00, or a full-day shift from 09:00–20:00.
• Work on Saturdays and Sundays, with a rotating weekday off.
• An international team with opportunities to use English and Turkish daily.
• Support and guidance from your manager during onboarding.
• The opportunity to develop professional skills.
• Career growth opportunities within a growing international company.

Interested in joining our team? We'd love to hear from you!

Job Types: Full-time, Permanent

Pay: 40,000.00TRY per month

Work Location: Hybrid remote in Kadıköy