TELESALES TEAM LEADER

Telesales Team Leader manages and motivates a team of telesales representatives to achieve sales targets, ensure patients satisfaction, and drive overall team performance.

• Team Management: Supervising daily activities, allocating resources, and coordinating workloads to optimize performance.
• Performance Monitoring: Tracking metrics such as call volume, conversion rates, revenue, and patient satisfaction, and providing feedback to improve results.
• Coaching and Training: Offering ongoing guidance, training sessions, and skill development to enhance sales techniques and product knowledge.
• Motivation and Leadership: Inspiring the team, recognizing achievements, and fostering a positive, productive work environment.
• Customer Interaction Oversight: Handling escalated calls, complaints, or complex inquiries, and ensuring customer issues are resolved efficiently.
• Strategy and Collaboration: Developing sales strategies, aligning team efforts with business objectives, and collaborating with other departments to maximize results

Pay: From AED1.00 per month

Ability to commute/relocate:

• Al-Ayn: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)

Experience:

• Sales in UAE Healthcare: 4 years (Required)
• UAE Hospital/Medical Center: 4 years (Required)

Language:

• Arabic (Required)

Work Location: In person