Technical Support Services Manager

Lead Technical Support Excellence That Keeps Businesses MovingTechnical Support Services Manager

Key Responsibilities

• Lead the technical support team in delivering high-quality customer service
• Manage service desk operations, escalations, and incident resolution
• Monitor service performance against SLAs and KPIs
• Develop continuous improvement initiatives to enhance customer satisfaction
• Coordinate with engineering and product teams to resolve complex technical issues
• Prepare operational reports and service improvement recommendations

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field
• Minimum 5 years' experience in technical support or IT service management
• Strong knowledge of ITIL service management practices
• Excellent leadership, communication, and problem-solving skills
• Experience managing enterprise support environments

About the Company

KYA Tools Technology Ltd provides technical support, enterprise software solutions, and managed IT services to businesses across the United Kingdom.

Why Work With Us?

• Lead a highly skilled technical team
• Continuous professional development opportunities
• Collaborative and innovative work environment
• Competitive salary and comprehensive benefits

Apply today and help deliver exceptional technical support experiences.

Pay: £58,000.00 per year

Benefits:

• Company events
• Employee mentoring programme
• Language training provided
• Referral programme

Work Location: In person