Technical Customer Service Representative (Full-time, Monday to Friday)

Position – Technical Customer Service Representative (Full-time, Monday to Friday)

Location – Carrigtwohill, Co. Cork

About Insteco

Insteco Ltd’s vision is to be the trusted partner for high-quality instrumentation solutions in Ireland, recognized for reliability, expertise, and customer focus. Our mission is to deliver exceptional value through a combination of industry-leading products, expert technical support, and tailored solutions. We ensure customer success by meeting their unique needs with precision and innovation. With offices in both Cork and Meath, Insteco is part of Induchem Group, operating since 1982, and currently comprising of Induchem Ireland, Induchem UK, ALLSAFE (UK), Tredwell Electrical (Ireland) and INSTECO (Ireland), the group is focused on growing these businesses and associated customer opportunities, and optimizing ‘end-to-end’ employee experience across all. What’s unique about working at Insteco? How the diversity of our market sectors, products and services accelerates development of your talent. In addition, there is competitive pay & benefits, flexibility and much more.

Due to continued expansion and growth, a vacancy has arisen for a Technical Customer Service Representative at Insteco. The successful candidate will support a number of key products and services and will be responsible for offering those in identified projects.

Key Responsibilities:

• Involvement in all aspects of the Customer Service process
• Manage customer enquiries, quotations and orders
• Responsible for receiving and processing enquiries, technically evaluating all customers’ requirements. Then identify suitable suppliers on a technical/commercial basis and generating proposal from the company’s product range.
• Ensure that customer queries are acknowledged and proactively managed in a timely manner
• Process quotations, orders and supplier purchase orders
• Work closely with Order Management in expediting orders
• Develop and maintain excellent relationships with existing and new customers and supply chain
• Engage with other internal departments as required
• Generate internal reports for management as required
• Manage any customer queries both commercial and technical.
• Manage supplier relationships
• Support the external sales team when required
• Ad-hoc duties as required

Attributes Required:

• Experience of the process instrumentation industry
• Integrity – a team player, also welcoming the challenge of working on his/her own initiative
• Flexibility – demonstrated strong project management skills, with an ability to work in a busy and collaborative team environment
• Excellence – the capability to think laterally and provide innovative solutions

Experience Required:

At Induchem Group, diverse candidate backgrounds, experiences and perspectives are valued.

Customer Service, order management/processing, or similar associated experience would be an advantage

This is a fantastic opportunity for the right candidate to develop in a dynamic and innovative work environment, with competitive pay & benefits, flexibility and much more.

From disability, neurodiversity, or other perspectives, should you require any application process accommodations, please do not hesitate to reach out to us, and we will confidentially support same.

Ability to commute/relocate:

• Carrigtwohill, County Cork: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person