A 5-star luxury hotel is seeking an experienced Team Leader – Lobby Lounge to support the daily operations of a luxury lobby lounge and ensure a refined, welcoming, and seamless guest experience. The ideal candidate will have strong Food \& Beverage service experience, excellent guest interaction skills, and the ability to lead the team during daily operations.
Responsibilities
- Support the daily operations of the Lobby Lounge, ensuring smooth service flow and consistent luxury service standards
- Supervise, guide, and motivate the service team during shifts
- Ensure guests are warmly welcomed, seated, and attended to in a professional and timely manner
- Monitor table setup, cleanliness, ambience, menu presentation, and overall lounge readiness
- Ensure accurate order-taking, proper service sequence, and elegant food and beverage presentation
- Handle guest requests, feedback, and minor complaints professionally and promptly
- Assist with staff briefings, duty allocation, grooming checks, and on-the-job training
- Coordinate closely with the kitchen, bar, stewarding, housekeeping, and front office teams
- Support upselling initiatives and promote lounge offerings, including beverages, afternoon tea, desserts, and light meals
- Monitor stock levels, operating supplies, equipment, breakage, and wastage
- Ensure compliance with hygiene, food safety, health, safety, and hotel operating standards
- Assist the Outlet Manager or Assistant Outlet Manager with reports, schedules, and operational follow-up
- Step in to lead the shift in the absence of senior outlet management
Requirements
- Minimum 2–4 years of Food \& Beverage service experience, with at least 1 year in a supervisory or team leader role
- Prior experience in a 5-star or luxury hotel environment is strongly preferred
- Experience in lobby lounge, café, afternoon tea, or all-day dining operations is an advantage
- Strong knowledge of luxury service standards, sequence of service, and guest engagement
- Good understanding of beverage service, coffee, tea, desserts, and light meal offerings
- Excellent communication, leadership, and interpersonal skills
- Guest-focused, presentable, detail-oriented, and service-driven
- Fluent in English; additional languages are an advantage
- Flexible to work rotating shifts, weekends, and holidays
- Familiarity with POS systems and basic outlet operations is preferred
What's Offered
- Competitive monthly salary based on experience
- Employment visa and work permit sponsorship
- Accommodation
- Transportation
- Duty meals
- Paid holidays
- Standard benefits as per local labor law, including annual leave, end-of-service benefits, and medical insurance
Arabic
Chinese
French
Russian
Spanish