Team Leader - In Room Dining

General Information

Country/Region

Thailand

Province/City

Bangkok

Hiring Entity

Rosewood Bangkok

Department

Food & Beverage - Services

Job Type

Full-time Permanent

Job Description

ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members club. Its combined hotel portfolio consists of over 50 hotels in 23 countries with more than 32 new properties currently under development.

ABOUT OUR DEPARTMENT / TEAM

Food and Beverage Division is one of the focal divisions to generate the revenue for hotel business. There are 4 F&B Venues / Banquet / Services under the F&B Division with diverse team members of about 130 people.

THE IMPACT OF THIS ROLE

The basic duty of a restaurant captain entails making sure that food is prepared as at when due, making sure that customers are satisfied, and that workers within the restaurant adhere to the restaurant’s safety/service standards at all times.

A restaurant captain performs a lot of functions in a bid to ensure the smooth running of a restaurant, and to attain excellent level of customer satisfaction.

KEY RESPONSIBILITIES

Guest Service

• Greet guests warmly and escort them to their tables when required
• Present menus, explain dishes, daily specials, and promotions
• Take accurate food and beverage orders and input them into the POS system
• Serve food and beverages promptly and correctly following service standards
• Check on guests during their meal to ensure satisfaction
• Handle guest inquiries, requests, and complaints professionally

Operational Duties

• Assist the manger to maintain all storage supplies for the restaurant
• Supervise on service activities and on dining room activity to ensure customer satisfaction always
• Schedule activities (including shifts) for the restaurant’s staff according to the restaurant’s standards or guidelines
• Set up tables according to restaurant standards (mise en place)
• Ensure cleanliness and organization of the restaurant and service stations
• Clear tables and reset them quickly for the next guests
• Coordinate with kitchen and bar teams to ensure smooth service
• Process bills and handle payments (cash, card, or room charge) and provide accurate change or receipts.
• Removing dirty dishes from tables to avoid clutter while customers are eating
• Work closely with colleagues to ensure efficient service
• Assist other team members during busy periods
• Participate in team briefings and training sessions

Quality & Compliance

• Monitor service quality and resolve customer issues promptly.
• Reduce waste and control costs to improve profitability.
• Follow hygiene, sanitation, and food safety standards at all times
• Maintain proper grooming and uniform standards
• Comply with hotel policies and standard operating procedures (SOPs) and LQA
• Ensure correct handling of equipment and minimize breakage

CRITICAL SKILLS & QUALIFICATIONS

• Diploma or Bachelor’s degree in Hotel & Restaurant Management or any
• A minimum of 2–3 years experience in hotel restaurant, In Room Dining
• Must have good communication skills
• Should be able to set priorities right in the day-to-day running of the restaurant
• Strong leadership, guest engagement, and interpersonal skills.
• Must display flexibility in approach to work
• Knowledge of food safety and hygiene regulations.

About Us

Rosewood Bangkok, a striking new landmark for the capital, is an ultra-luxury hotel situated within an enclave of embassies and sleek new office towers, surrounded by Thai fashion designer boutiques and is just steps from Central Embassy, the capital’s most luxurious upscale shopping mall. Rosewood’s A Sense of Place® philosophy is exuberantly expressed with a design that honors rich Thai culture while celebrating the cutting-edge creativity and contemporary design ethos of the dynamic capital. The silhouette of the 30-storey standalone property is a dramatic addition to the Bangkok skyline. Two graceful, connected structures have been masterfully combined to create a new icon for the capital. The building’s form is inspired by the wai - the charming Thai gesture of hands pressed together in greeting – and is itself an expression of the Thai capital’s growing influence as a design, fashion and creative hub in the region.