Systems Executive, Intelligent Platforms (Open to Fresh) (ref 120)

Systems Executive Intelligent Platforms

Responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues.

Provide Production Support \& technical support to customer

Identify and escalate priority issues as per Client specifications, Process client Service Request, Redirect problems to appropriate resource

Provide support on documentation including procedural documentation

Provide troubleshooting and technical support via phone, web based tools and email

Advise customers regarding the product's proper use and address specific user issues

Act as a liaison between customers and Tier 2 support regarding problem escalation

Provide client support and technical issue resolution via E-Mail and phone

Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions

Perform health checks and monitor availability and functionality of the systems

Provide operational support to system infrastructures

Requirements:

Diploma/ Degree in Computer Science or related disciplines

Typically 0-2 years of experience/familiar with and troubleshooting the following technologies

Redhat Linux, VMWare, Google Apps, Internet Mail routing protocol

SMTP, DNS, OWA, and Message Transport / Mail Routing

Willing to work on 12hour shift schedule and 24 x 7 standby

Interested applicants, please send your updated resume MS Word to [email protected].

Please Indicate Job Code “120-Executive” on the email subject

We regret that only shortlisted candidates will be notified.

John Bryan (Reg No. R1106648)

IT Consultancy \& Services Pte Ltd

EA No: 92C5311

Please visit www.itcspl.com to learn more information about ITC

IT Consultancy \& Services Pte Ltd

is an established IT Staffing and Executive Search firm in Singapore with a commitment to excellence. Since 1991, ITC has built up a reputable and valued clientele base of leading MNC, FSI Technology companies and Healthcare companies.

We are consistently seeking dedicated and highly skilled IT Professionals / Specialists with a high standard of performance to join our various clients in the following areas: Infrastructure Support / Implementation, Software Development, Functional Support, Project Management, IT Management, Enterprise Solution, IT Sales \& Presales roles. We also work on Corporate Functions such as HR, Finance \& Accounting, Marketing, etc. and Healthcare related roles.

Our Services:

Executive Search \| Contract Staffing \| Outsourcing Services \| Consultancy Services