Supplier relationship manager

Location: Lisbon, Portuguese areas, Portugal Salary: Competitive Type: Contract Start Date: As Soon As Possible Contract Period: To Be Confirmed Main Industry: Search Finance, Banking \& Insurance Jobs Other Industries \& Skills: Advertising, Marketing \& PR Information Technology, Legal, Management \& Executive, Purchasing \& Supply Chain, Telecoms Advertiser: Colt Technology Services Job ID: 133202557 Posted On: 18 July 2026 Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Short Description

Function: Access Management \& Planning / INFRA

Reporting into:

Level: S2

Location: Portugal, Spain, Romania

Why we need this role

The Supplier Relationship Manager (SRM) is responsible for the effective management of strategic supplier relationships in support of Colt Technology Services’ operational, financial, commercial and service delivery objectives. The role-holder will ensure that third-party suppliers perform in line with contractual commitments, service expectations and governance requirements, while driving continuous improvement, mitigating risk and delivering sustainable business value. The postholder will work closely with internal stakeholders across Procurement, Legal, Finance, Technology and Operations to maintain effective supplier oversight and support delivery against business priorities

What you will do

• Develop and maintain effective working relationships with strategic suppliers to support the delivery of Colt Technology Services’ business, operational and customer objectives.
• Monitor supplier performance against agreed key performance indicators, service level agreements and contractual obligations, and lead regular performance and service review meetings.
• Identify and deliver continuous improvement opportunities with suppliers to enhance service quality, resilience, innovation and cost effectiveness.
• Work in partnership with internal stakeholders, including Procurement, Legal, Finance, Technology and Operations, to support supplier selection, onboarding, governance and contract lifecycle activities.
• Identify, assess and manage supplier-related risks, including operational, commercial, regulatory, resilience and business continuity risks, ensuring appropriate mitigation plans are in place.
• Act as the primary point of escalation for supplier performance issues, service concerns and disputes, ensuring timely resolution and effective communication with relevant stakeholders.
• Identify \& execute contract renewals, renegotiations and commercial discussions to secure value for money and maintain required service standards.
• Ensure supplier governance, assurance and due diligence activities are completed and maintained in accordance with internal policy, control requirements and applicable standards.
• Prepare and present regular reporting, analysis and recommendations on supplier performance, trends, risks and improvement actions.
• Foster collaborative and professional supplier relationships that promote accountability, transparency and long-term strategic value

Key performance indicators:

• Consistent improvement in supplier performance against agreed service, operational and commercial targets.
• Effective identification and mitigation of supplier-related risks, with timely resolution of escalations and issues.
• Delivery of measurable service improvement and cost optimisation initiatives through effective supplier management.
• Strong levels of internal stakeholder confidence in supplier governance, oversight and service delivery performance.
• Development of professional, well-governed supplier relationships that support Colt Technology Services’ strategic objectives.

Relationships and key contacts:

• Carrier Relations Management
• External Carrier Sales teams
• Sales enablement \& quoting functions
• Customer Experience peers in Delivery and Assurance
• Technology engineering \& architecture teams
• Product Management
• Business functions e.g. Legal, Finance, HR, Marketing
• Internal facing technology functions including Project Management

What we're looking for

If you’re interested in the role but don’t meet every requirement, we’d still encourage you .

• Demonstrable experience in supplier relationship management, vendor management, procurement, commercial management or contract management.
• Strong understanding of supplier governance, performance management frameworks, key performance indicators, service level agreements and service improvement planning.
• Experience within a telecommunications, technology, digital infrastructure or managed services environment would be advantageous.
• Sound commercial awareness, with the ability to drive negotiations and balance considerations of cost, risk and service performance.
• Excellent stakeholder management and communication skills, with the ability to build credibility and work effectively across cross-functional and international teams.
• Strong analytical capability, including the ability to interpret supplier performance data, identify trends and provide clear recommendations.
• Effective problem-solving, escalation management and conflict resolution skills.
• Good understanding of operational risk, compliance, resilience and supplier assurance processes.
• Ability to manage multiple priorities and deliver effectively in a fast-paced environment.
• High level of professionalism, personal accountability and attention to detail.

Qualifications:

• Degree, or equivalent in Business, Supply Chain, Procurement, Finance, Engineering or a related discipline is preferred
• Direct and applicable work experience in a carrier relations environment
• Relevant professional qualifications in procurement, supplier management or contract management would be beneficial.
• Fluent written and spoken English

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion \& diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.