Student Experience Coordinator

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering \& construction, athletics \& recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

Reporting to the Department Manager and the Director of Experiential and Community Engaged Learning within the School of Kinesiology and Health Studies (SKHS), the Student Experience Coordinator supports the coordination and delivery of work-integrated learning experiences and program administration across SKHS initiatives, including the Revved Up exercise program. The incumbent coordinates placement logistics, student onboarding, scheduling, and work-term activities, and serves as a key liaison among students, faculty, and community partners. The role supports efficient program operations, fosters high-quality student experiences, and promotes inclusive practices, particularly for persons experiencing disability.

This position advises prospective students who are members of underrepresented communities on matters including admissions, program details, university life, student resources and support, and financial assistance. This position works with students in underrepresented communities to identify and locate resources to support academic needs. This position works collaboratively with faculty and staff to plan, develop, implement, and evaluate programs, events, and services that encourage focused student enrollment and improve student experience. This position plans, develops, implements, and evaluates non-traditional learning activities including placements, community-based projects, 'mini-stream' offerings, exchanges, and other experiential learning opportunities.

Job Description

What you will do

• Advises prospective students who are members of underrepresented communities on matters including admissions, program details, university life, student resources and support, and financial assistance.
• Works with students in underrepresented communities to identify and locate resources to support academic needs.
• Works collaboratively with faculty and staff to plan, develop, implement, and evaluate programs, events, and services that encourage focused student enrollment and improve student experience.
• Plans, develops, implements, and evaluates non-traditional learning activities including placements, community-based projects, ‘mini-stream’ offerings, exchanges, and other experiential learning opportunities.
• Participates in secondary school recruitment activities, represents the university at special events, and delivers online recruitment programming.
• Gathers information on student experience, prepares reports and recommendations, and identifies new and/or enhancements to programming.
• Other duties as required in support of the department and/or unit.

Required Education

• Four-Year Bachelor Degree or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

o in a health discipline is preferred.

Required Experience

• More than 3 years and up to and including 5 years of experience.

o Experience delivering career coaching considered an asset.

o Experience working at a post-secondary education institution considered an asset.

o Experience planning, coordinating and/or managing events or promotions considered an asset.

o Familiarity with experiential learning theory considered an asset.

Required Licenses and Certifications

• Vulnerable Sector Screening required.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups. Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [email protected].