Steward

FINANCIAL RETURNS* Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook * Comply with Company Grooming Standards. Maintains exemplary department standards of behaviour and appearance and attitude as expected in an IHG Brand * Comply with Time and Attendance Policies

PEOPLE* Liaise with the Kitchen Team to ensure accurate and clean equipment is ready for service. * Establishes and maintains effective employee and inter-departmental working relationships * To participate in various hotel activities like sports, staff party events, CSR events, to promote the reputation of the hotel.

GUEST EXPERIENCE* To work along with the team according to the standard and policy, to bring about the guest experience. * Actively participate in all training activities.

RESPONSIBLE BUSINESS* Daily cleaning of all dishes and technical equipment * Daily cleaning of all kitchen floors, cupboards and machines * Daily control of required stock of cleaning supplies for stewarding department and kitchen * Daily emptying the waste, responsible for waste separation according to environmentally standards * Refilling cupboards with dishes * Daily control of required dish towels and refilling stock through housekeeping department * Daily cleaning of all tile areas in kitchen area as well as public areas like lobby or bar and offices * Weekly cleaning of the delivery area, all storage rooms, hotel surroundings and waste room * Daily checking all empties * Responsibility for covering staff and organizing their duties in cooperation with the Guest Service Assistant Food \& Beverage or the Guest Service Assistant Restaurant * Orientation for new trainees or other staff covering duties * Daily hovering lobby and restaurant area. * Hovering banqueting rooms after functions or upon request through Guest Service Manager Food \& Beverage or Guest Service Assistant Restaurant * Demonstrating a ‘Service’ attitude * Recycle where-ever possible and enforce cost saving measures where appropriate * Is familiar with Company Health and Safety Policies and ensures operational areas promote and comply with them * Take responsibility to rectify hazardous situations, reporting major areas of concern to General Manager or delegate * Is familiar with property safety, first aid and fire and emergency procedures and actively enforces these in area of responsibility * Ensure security incidents in the operational area are reviewed and corrective measures implemented to prevent recurring incidents * Comply with the Company’s Corporate Code of Conduct * Is familiar with the company values and model desired behaviours * Performs tasks as directed by the responsible Guest Service Assistant Food \& Beverage in pursuit of the achievement of business goals

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