Steward - CP

FINANCIAL RETURNS

• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
• Comply with Company Grooming Standards. Maintains exemplary department standards of behaviour and appearance and attitude as expected in an IHG Brand
• Comply with Time and Attendance Policies

PEOPLE

• Liaise with the Kitchen Team to ensure accurate and clean equipment is ready for service.
• Establishes and maintains effective employee and inter-departmental working relationships
• To participate in various hotel activities like sports, staff party events, CSR events, to promote the reputation of the hotel.

GUEST EXPERIENCE

• To work along with the team according to the standard and policy, to bring about the guest experience.
• Actively participate in all training activities.

RESPONSIBLE BUSINESS

• Daily cleaning of all dishes and technical equipment
• Daily cleaning of all kitchen floors, cupboards and machines
• Daily control of required stock of cleaning supplies for stewarding department and kitchen
• Daily emptying the waste, responsible for waste separation according to environmentally standards
• Refilling cupboards with dishes
• Daily control of required dish towels and refilling stock through housekeeping department
• Daily cleaning of all tile areas in kitchen area as well as public areas like lobby or bar and offices
• Weekly cleaning of the delivery area, all storage rooms, hotel surroundings and waste room
• Daily checking all empties
• Responsibility for covering staff and organizing their duties in cooperation with the Guest Service Assistant Food & Beverage or the Guest Service Assistant Restaurant
• Orientation for new trainees or other staff covering duties
• Daily hovering lobby and restaurant area.
• Hovering banqueting rooms after functions or upon request through Guest Service Manager Food & Beverage or Guest Service Assistant Restaurant
• Demonstrating a ‘Service’ attitude
• Recycle where-ever possible and enforce cost saving measures where appropriate
• Is familiar with Company Health and Safety Policies and ensures operational areas promote and comply with them
• Take responsibility to rectify hazardous situations, reporting major areas of concern to General Manager or delegate
• Is familiar with property safety, first aid and fire and emergency procedures and actively enforces these in area of responsibility
• Ensure security incidents in the operational area are reviewed and corrective measures implemented to prevent recurring incidents
• Comply with the Company’s Corporate Code of Conduct
• Is familiar with the company values and model desired behaviors
• Performs tasks as directed by the responsible Guest Service Assistant Food & Beverage in pursuit of the achievement of business goals

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