Spa Therapist

A spa therapist provides professional massages, facials, and wellness treatments. Responsibilities include consulting with guests to customize services, maintaining impeccable hygiene and room standards, and driving revenue through product recommendations and rebooking. They ensure a relaxing, restorative, and guest-focused wellness experience from arrival to departure.

Core Responsibilities

• Treatment Delivery: Perform high-quality massages, body therapies, and beauty treatments tailored to individual guest needs.

• Guest Consultation: Welcome guests, review health forms/allergies, explain service steps, and offer personalized aftercare or wellness advice.

• Hospitality Standards: Maintain luxury-level cleanliness, ambiance, and hygiene in treatment rooms, relaxation areas, and back-of-house spaces.

• Sales \& Up-selling: Recommend premium spa products used during treatments and encourage guests to book future sessions.

• Documentation: Keep detailed, accurate records of treatments, guest preferences, and product usage.

Core Qualifications

1. Good English communication skills, additional languages are considered an advantage.

2. Professional, polished, and well-groomed appearance in line with luxury hospitality standards.

3. Positive attitude, strong interpersonal skills, and a genuine passion for guest service.

4. Previous experience in luxury hotels or high-end hospitality environments is preferred.

5. Strong customer service orientation with the ability to anticipate and exceed guest expectations.

6. Excellent communication and relationship-building skills with both guests and colleagues.

7. Flexible, adaptable, and willing to work varied schedules as required by operational needs.

8. Strong problem-solving skills and the ability to handle guest requests and concerns with confidence and professionalism.

9. A team-oriented mindset with the ability to collaborate across departments.

10. Candidates should embody the values and service culture associated with luxury hospitality brands.