SPA AND SALON CASHIER

Company: Spaloon
Job Title: Receptionist \& Cashier
Department: Operations
Reports To: Branch Manager
Location: KUWAIT CITY

1. Job Purpose

To manage front-desk reception, customer service, appointment scheduling, sales promotion, retail product sales, and cashiering operations at the branch. The employee is responsible for providing an excellent customer experience, promoting company services and offers, increasing sales revenue, and ensuring accurate financial transactions in accordance with Spaloon's policies and procedures.

2. Key Responsibilities

A. Reception and Customer Service

• Welcome customers professionally and provide a friendly and positive first impression.
• Answer telephone calls, WhatsApp messages, and customer inquiries promptly.
• Schedule, confirm, modify, and cancel appointments.
• Coordinate with barbers, therapists, and other service providers to manage appointments and waiting times.
• Explain available services, prices, packages, and promotions accurately.
• Handle customer feedback and complaints professionally and refer unresolved matters to the Branch Manager.
• Maintain customer records and confidentiality.

B. Sales and Promotion of Offers

• Actively promote and explain all approved services, special offers, packages, memberships, and seasonal promotions.
• Recommend suitable services and offers according to customer needs.
• Inform customers about available discounts, promotional terms, and validity periods.
• Encourage customers to purchase packages and use approved promotional offers.
• Support the branch in achieving monthly sales targets.
• Ensure that all offers, discounts, and complimentary services are applied only with the required authorization.

C. Retail Product Sales

• Actively promote and sell all approved retail products available at the branch.
• Explain product features, benefits, and correct usage to customers.
• Recommend suitable products, including hair care, beard care, grooming, skincare, and other available items.
• Introduce products to customers during reception, waiting time, and payment.
• Record all product sales accurately in the POS system.
• Monitor product availability and report low stock levels to the Branch Manager.
• Support the achievement of monthly retail sales targets.

D. Cashiering and Financial Transactions

• Operate the approved POS system and handle all customer payments.
• Process cash, debit cards, credit cards, and other authorized payment methods.
• Accurately enter all services, products, packages, and offers into the system.
• Issue receipts for every transaction.
• Verify transaction amounts and ensure that the correct prices are charged.
• Apply discounts only according to approved company policies and authorization limits.
• Maintain proper cash control throughout the shift.
• Reconcile cash, card transactions, and POS sales reports at the end of each shift.
• Submit daily cash and sales reports to the Branch Manager or designated department.
• Report any cash shortages, overages, payment discrepancies, or suspected irregularities immediately.
• Follow company procedures for refunds, cancellations, voided transactions, and complimentary services.
• Never use personal accounts or unauthorized methods to receive or transfer company payments.

E. Daily Operational Duties

• Maintain a clean, organized, and professional reception and cashiering area.
• Ensure that all customer transactions are recorded correctly and completely.
• Coordinate with the Branch Manager regarding customer flow, service delays, and operational issues.
• Maintain accurate appointment, sales, and customer records.
• Follow company policies, operational procedures, hygiene requirements, and professional conduct standards.
• Perform other relevant duties assigned by management within the scope of the position.

3. Qualifications and Required Skills

• Previous experience in salon, spa, hospitality reception, or cashiering is preferred.
• Good command of English; Arabic is an advantage.
• Basic computer skills and experience with POS and appointment systems.
• Strong customer service, communication, and sales skills.
• Ability to recommend services and products confidently and professionally.
• Good numerical skills and attention to detail.
• Honesty, integrity, punctuality, and a professional appearance.
• Ability to multitask and work effectively during busy periods.

4. Key Performance Indicators (KPIs)

The employee's performance will be evaluated based on the following:

• Customer service quality and customer satisfaction.
• Achievement of assigned service and promotional sales targets.
• Achievement of retail product sales targets.
• Ability to promote additional services, packages, and offers.
• Accuracy of cashiering and daily sales reconciliation.
• Compliance with approved prices, discounts, and payment procedures.
• Accuracy of appointment scheduling and customer records.
• Compliance with company policies and management instructions.

5. Authority and Accountability

• The employee may explain and promote all offers approved by management.
• The employee must not create or modify offers, change prices, or grant unauthorized discounts.
• All customer payments must be processed through approved company systems.
• Any financial discrepancies or customer complaints requiring management intervention must be reported promptly.
• The employee is accountable for the accuracy of transactions and records handled during their assigned shift, subject to company procedures.

6. Employee Acknowledgment

I acknowledge that I have read and understood the responsibilities and duties outlined in this job description. I understand that my position includes reception, customer service, sales promotion, retail product sales, and cashiering responsibilities. I agree to perform these duties in accordance with Spaloon's policies, procedures, and management instructions.

Pay: KD200.000 - KD300.000 per month

Work Location: In person