Site Operations Manager – Brisbane

Smarte Carte Australia
Brisbane Airport
Full-time \| Monday to Friday, with flexibility to support operational requirements when required

Salary: Up to $120,000 + 12% superannuation

Lead people. Drive change. Deliver operational excellence.

Smarte Carte Australia is seeking an experienced Site Operations Manager to lead our Brisbane operations across Brisbane International Airport, Brisbane Domestic Airport and our Skygate DFO store.

This is a key leadership role overseeing a diverse portfolio of airport and retail operations, including luggage trolley management, baggage wrapping and storage, retail operations, massage chairs, electronic lockers and other Smarte Carte services.

We are looking for an experienced leader who can balance operational delivery with strong people leadership. In particular, we are seeking someone with demonstrated experience in change management, team development, performance management and building a positive workplace culture.

About the role

Reporting to the General Manager- New Zealand \& Queensland, you will take ownership of the day-to-day performance of our Brisbane operations and lead a diverse team across multiple locations.

Your key responsibilities will include:

• Leading, coaching and developing a diverse operational team across Brisbane Airport and Skygate DFO
• Building a positive, engaged and accountable workplace culture
• Leading and embedding operational change, including new processes, systems and ways of working
• Recruiting, onboarding, training and developing employees
• Managing performance through regular feedback, coaching, performance reviews and appropriate action when required
• Developing and managing staff rosters in response to passenger traffic, operational requirements and budget
• Overseeing Smarte Carte's Brisbane operations, including luggage trolleys, baggage wrapping and storage, retail and other services
• Monitoring operational performance against KPIs and identifying opportunities for improvement
• Working closely with airport stakeholders, clients, contract managers and other key partners
• Building and maintaining strong working relationships with internal and external stakeholders
• Monitoring sales, payroll, attendance, equipment, financial and operational reporting
• Supporting strategies to improve efficiency, customer service and profitability
• Ensuring Smarte Carte policies, procedures and standards are consistently followed
• Promoting and maintaining a strong workplace health and safety culture
• Ensuring employees are appropriately trained and follow safe work practices
• Maintaining compliance with airport requirements and relevant legislation
• Ensuring Smarte Carte equipment, facilities and work areas are appropriately maintained
• Working closely with the General Manager- New Zealand \& Queensland and wider leadership team to achieve business objectives

About you

You will be a confident and practical operational leader who enjoys working in a fast-paced environment and understands that strong operational performance starts with strong people leadership.

We are particularly interested in candidates who can demonstrate:

• Proven experience in an Operations Manager, Site Manager, Area Manager or similar leadership role
• Strong people management and leadership experience
• Demonstrated experience leading and managing organisational or operational change
• A track record of building positive workplace culture and employee engagement
• Experience recruiting, training, coaching and developing employees
• Confidence managing performance and having challenging conversations when required
• Experience managing teams across multiple locations, shifts or operational environments
• Strong organisational and problem-solving skills
• Experience working with KPIs, budgets, rosters and operational reporting
• Excellent communication and stakeholder management skills
• A strong commitment to workplace health and safety
• The ability to work collaboratively while also taking ownership and accountability for results

Experience in airport operations, aviation, retail, hospitality, logistics, transport or another high-volume operational environment will be highly regarded.

What we're looking for in our next leader

People-focused
You know how to bring people with you, build trust and create an environment where employees understand expectations and feel supported to perform.

Change-focused
You are comfortable leading change, communicating the "why", bringing employees along the journey and ensuring new processes and expectations are successfully embedded.

Operationally focused
You can manage the detail while keeping sight of the bigger picture, ensuring our operations are safe, efficient and delivering a high standard of service.

Accountable
You take ownership, follow through on commitments and are comfortable addressing issues rather than allowing them to become bigger problems.

Stakeholder-focused
You can develop strong working relationships with airport stakeholders, clients, contract managers and internal teams.

Why join Smarte Carte?

This is an opportunity to take ownership of a significant operational portfolio and make a genuine impact on our Brisbane business.

You will have the opportunity to:

• Lead a diverse team across a complex and dynamic operating environment
• Make a meaningful impact on workplace culture and employee engagement
• Lead operational change and continuous improvement
• Work closely with airport and commercial stakeholders
• Influence operational performance, customer experience and profitability
• Be part of an international business operating across airports and travel locations

The opportunity

Position: Site Operations Manager
Location: Brisbane, QLD
Employment: Full-time
Hours: Monday to Friday
Salary: Up to $120,000 + 12% superannuation

If you are an experienced operational leader who is passionate about people, change and delivering great operational outcomes, we'd love to hear from you.

Apply now to join Smarte Carte Australia as our Site Operations Manager – Brisbane.

Pay: Up to $120,000.00 per year

Licence/Certification:

• Full Driver Licence (Required)

Work Location: In person