ServiceNow Developer (Remediation & Testing)

Muller's Solutions is seeking a highly skilled ServiceNow Developer (Remediation \& Testing) to join our team and support ServiceNow transformation, remediation, and testing initiatives. The ideal candidate will have hands-on experience in ServiceNow development, platform remediation activities, defect resolution, and testing to ensure the stability, quality, and performance of the ServiceNow platform.

Key Responsibilities:* Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations. * Develop, customize, and maintain ServiceNow applications, workflows, and integrations. * Analyze and remediate issues arising from platform upgrades, migrations, or new implementations. * Design, execute, and support functional, integration, regression, and user acceptance testing (UAT). * Identify, troubleshoot, and resolve application defects and performance issues. * Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions. * Develop and maintain test plans, test cases, and test scripts. * Support ServiceNow upgrade testing and ensure compatibility with new releases. * Perform root cause analysis and implement corrective actions for recurring issues. * Ensure adherence to ServiceNow development best practices and governance standards. * Prepare technical documentation and provide knowledge transfer to support teams.

Requirements

Required Qualifications:* Bachelor's degree in Computer Science, Information Technology, or a related field. * 4+ years of hands-on experience in ServiceNow development and administration. * Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer. * Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform. * Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing. * Experience with ServiceNow upgrades and release testing. * Knowledge of JavaScript, REST/SOAP APIs, and integration technologies. * Familiarity with Agile/Scrum methodologies. * Strong analytical and problem-solving skills. * Excellent communication and collaboration skills.

Preferred Qualifications:* ServiceNow Certified System Administrator (CSA). * ServiceNow Certified Application Developer (CAD). * Experience with ITSM, ITOM, HRSD, or CSM modules. * Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow. * Previous experience in large-scale ServiceNow implementation or transformation projects.

Key Skills:* ServiceNow Development * Remediation \& Defect Resolution * Testing \& Quality Assurance * ServiceNow ATF * JavaScript * REST/SOAP APIs * Flow Designer * Upgrade Testing * Troubleshooting \& Root Cause Analysis * Agile/Scrum