Service & Parts Assistant

• Start Date As soon as possible
• Deadline As soon as possible
• Location Via dell'Industria 68 I-36035 Marano Vicentino Italy

Are you organized, detail-oriented, and enjoy working with customers and technical departments?We are looking for a new Service \& Spare parts assistant to join our team! You might be the right person for us.

At SANOVO TECHNOLOGY ITALIA, we promote a collaborative and engaging work environment aimed at supporting employee development. We are committed to maintaining high levels of employee satisfaction to achieve the best possible results. Reporting to the Service Manager, the Service \& Parts Assistant plays a key role in ensuring that our products and services consistently meet customer expectations in terms of quality and delivery. The role requires close interaction with various internal departments (Warehouse, Purchasing, Administration), contributing to continuous improvement of service quality and Customer satisfaction.

Main Work Tasks

• Invoicing of all mechanical installation, commissioning, and service activities
• Allocation and costing of all expenses related to mechanical installation and commissioning activities to the relevant projects, upon confirmation from the Project or Service Manager
• Management of travel and accommodation expenses related to installation and commissioning activities
• Close cooperation and coordination with Logistics, Purchasing, and Administration departments
• Backup support for Parts and warranty shipments, based on information provided by the Project and Logistics departments
• Handling of all documentation required for shipments and exports (Italy, EU, and non-EU countries), ensuring compliance with customs regulations
• Management of return orders and related documentation
• Ensuring timely delivery of spare parts required for service visits
• Monitoring and maintaining adequate stock levels
• Providing professional, customer-oriented support while ensuring compliance with company payment policies
• Recording and reporting stock discrepancies to the responsible manager
• Managing discrepancies and ensuring appropriate corrective actions, including credit note processes
• Management and archiving of documentation related to Spare Parts

Success Criteria

• Contribute to the efficient and timely handling of customer requests
• Support the continuous improvement of service quality and overall customer satisfaction
• Ensure accuracy, reliability, and timeliness in all administrative and operational activities

Required Competencies

Professional Skills

• Fluent in written and spoken English
• Strong administrative accuracy and attention to detail
• Solid experience with ERP systems
• Advanced proficiency in Microsoft Office Suite
• Good technical understanding
• Strong commercial awareness

Personal Skills

• Team-oriented mindset and collaborative attitude
• Strong communication and interpersonal skills
• Proactive problem-solving approach
• Flexible and adaptable mindset
• Customer-focused and empathetic attitude
• Ability to manage front-office interactions in a professional manner

For questions regarding the position, please do not hesitate to contact Luca De Paoli via e-mail at [email protected]

To , please click the “” button below. We conduct interviews on an ongoing basis and reserve the right to close the recruitment process once suitable candidates have been identified.

SANOVO TECHNOLOGY GROUP employs more than 800 employees, of which 54 in Italy, and serves customers all over the world. We are known for our high quality and secure delivery of unique equipment within production lines for processing eggs and egg products. Headquartered in Denmark, with sales and service offices on six continents and equipment production in Denmark, Italy, the Netherlands, and Slovakia.