As a Service Executive, you will be responsible for executing and coordinating daily ready-mix concrete deliveries by managing dispatch operations. This includes ensuring accurate order processing, efficient truck scheduling, and responsive customer communication to support effective plant-to-site logistics.
Job Responsibilities
- Delivery Coordination – Manage and coordinate ready-mix concrete deliveries, ensuring accurate dispatch and timely delivery in line with customer and plant schedules
- Fleet Optimisation – Optimise truck loading and scheduling to reduce idle time, eliminate bottlenecks, and improve delivery turnaround
- Order Processing – Accurately enter and verify customer orders in the ERP/dispatch system, ensuring correct mix design, volume, and delivery details
- Project Monitoring – Track ongoing job progress and coordinate with batching plants to align production with delivery needs
- Customer Communication – Serve as the first point of contact for customers, providing updates, handling changes, and resolving issues professionally via WhatsApp, phone, or email
- Other Duties – Perform any additional tasks as directed by superiors
Qualifications
- Diploma or Bachelor’s Degree in Logistics, Supply Chain, or a related field.
- Basic knowledge of concrete products and delivery operations is an advantage.
- Fresh graduates are encouraged to apply; on-the-job training will be provided.
- 1–3 years of experience in dispatch/logistics (preferably in construction or manufacturing) is an advantage.
- Experience with ERP or dispatch systems and frontline team coordination is beneficial.
Knowledge \& Skills
- Strong organisational and multitasking skills
- Excellent communication skills and a customer-focused mindset
- Familiarity with fleet coordination and delivery tracking
- Competent in Excel, data tracking, and logistics/reporting tools
- Ability to lead and motivate operational teams (drivers, dispatchers, etc.)
- Effective problem-solving skills in high-pressure situations
- Adaptable to changing operational needs
- Proficiency in English and Malay (written \& spoken)
- Willing to work on a shift basis
Pay: RM2,500.00 - RM3,500.00 per month
Work Location: In person
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