Service Engineer

About Zahrawi Group

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, \& Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, \& Analytical Industries.

job Brief

The scope of work for a Service Engineer involves installing, maintaining, and repairing equipment, troubleshoot issues ensuring efficiency, and compliance with safety standards.

ACCOUNTABILITIES

Preventive Maintenance:

§ Develop and implement a regular and timely preventive maintenance plan in accordance with Health Authority and Quality Control policies and regulations.

§ Ensure that all machines undergo scheduled preventive maintenance

Machine Installation:

§ Installation of all the products trained on.

§ Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.

§ Ensure proper installation of machines to prevent any issues for the customer.

Machine Breakdowns:

§ Perform timely corrective actions in response to breakdown calls.

§ Coordinate the prompt delivery of received spare parts.

Sales:

§ Promote and sell service contracts for various products managed.

§ Foster strong customer relationships.

§ Meet the annual revenue target.

Application:

§ Provide support to Lab Technicians with any application-related tasks as required.

Trainings:

§ Participate in training sessions as scheduled or required.

Administrative:

• Ensure the timely submission of weekly reports.
• Assist the service coordinator in preparing Health Authority and Quality Control documentation for new installations.
• Maintain and update the instrument database.
• Collaborate with the Sales team to provide technical information and coordinate pre-installation site visits.
• Share relevant sales leads or information with the Sales team.

Reports:

• Periodic Reporting to the Line Manager.

REQUIREMENTS

• Education: Bachelor’s degree
• Job Specific Skills: Hands-on experience with Ophthalmology equipments and related technologies, Strong IT troubleshooting skills for Labratory equipment, Servicing, Maintenance, Time Management
• Experience: 3+ years of experience, Ophthalmology experience is a must
• Additional details:
  • Candidate should be willing to move to Company Visa
  • Candidate are preferred to be based in UAE
  • Preferably based in Abu Dhabi

Location:

UAE - Abu Dhabi

Job Type:

FULLTIME

Job Posting Date:

23-09-2026

Division/Department:

Service