Service Desk and Technical Support Management

$ Full time on site

Service Desk and Technical Support Management

Metromet Contracting WLL
Doha, DAW, QA

Job Description

"A.Type A- HDI Support Center Analyst (HDI-SCA), HDI Desktop Support Technician (HDI-DST), ITIL Foundation, CompTIA Customer Service +, CompTIA A+, or equivalent

Focus: End-user support, helpdesk operations, desktop \& peripheral troubleshooting, customer service best practices."

"B.Type B- PMP (Project Management Professional), PRINCE2, HDI Support Center Manager (HDI-SCM), or equivalent

Focus: Planning, coordinating, and overseeing IT service delivery, managing resources and teams, ensuring adherence to SLAs, risk and issue

management, and service line governance"

Application Question(s):

Are you immediately available in Qatar with QID and NoC?

Education:

Diploma (Required)

Experience:

HDI-SCA,HDI-DST, ITIL,CompTIA CustomerService +, CompTIA A+: 10 years (Required)
PMP, PRINCE2, HDI-SCM or equal: 10 years (Required)

Work Location: In person

Job Overview

Job Id: JOB059225
Published: Sep 18, 2026
Vacancy: N/A
Status: Full time on site
Experience: 2 to 3 year(s)
Location: Doha, DAW, QA
Salary: $
Deadline: N/A

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