Service Coordinator

At LBServices GH, we deliver excellence on demand. We are a premier service management firm dedicated to providing seamless, reliable, and high-quality solutions to our diverse portfolio of clients. Operating right by the waterfront from our modern workspace in Office 66 at the Clyde Arc, we are proud to be part of Glasgow’s vibrant, fast-growing business community.

We are seeking a sharp, highly organized, and proactive Service Coordinator to join our frontline team. If you are a natural planner who loves solving logistical puzzles, managing shifting schedules, and being the go-to person who keeps engineering or service delivery teams running smoothly, we have a desk waiting for you.

What You’ll Do (The Role)

As our Service Coordinator, you will be the conductor of our daily operations—ensuring our resources are in the right place at the right time. Your daily responsibilities will include:

• Service Scheduling: Planning, optimizing, and managing daily and weekly schedules for our field service technicians and engineers.
• Client Management: Acting as the primary, professional point of contact for clients—handling service requests, providing updates, and managing queries with absolute clarity.
• Incident \& Escalation Handling: Rapidly responding to urgent service requests, re-routing resources on the fly, and ensuring minimal downtime for our clients.
• Logistics \& Administration: Tracking job completion, managing service compliance records, and preparing necessary documentation or parts orders for upcoming dispatches.
• Performance Reporting: Monitoring service delivery metrics and key performance indicators (KPIs) to help management continuously improve our operations.

Who You Are (The Requirements)

We need someone who remains perfectly calm in the fast lane and possesses top-tier organizational instincts. Our ideal candidate features:

• Proven Experience: 2+ years of experience in service coordination, logistics planning, dispatch, or a fast-paced operations assistant role.
• Communication Mastery: Flawless written and spoken English, paired with an excellent, professional telephone manner and great listening skills.
• Tech Literacy: Advanced proficiency with Microsoft Office 365 (especially Excel) and hands-on experience using workforce management or CRM software (e.g., Salesforce, SimPRO, or similar scheduling platforms).
• Problem-Solving DNA: Exceptional time-management skills with a proven capability to multitask and reprioritize tasks efficiently under pressure.
• Local \& Eligible: Must be legally entitled to work in the UK and able to commute daily to our office at the Clyde Arc, Glasgow.

What’s In It For You?"We streamline operations for our clients and build stellar careers for our team."

• Competitive Salary: £26,000 – £32,000 per annum (dependent on experience).
• Superb Work Environment: A bright, modern office space in Office 66, situated right next to the iconic Finnieston Crane and Clyde Arc bridge.
• Career Advancement: Opportunities to transition into Service Operations Management or Account Management as our UK client base continues to expand.
• Perks \& Benefits: 25 days annual leave + bank holidays, workplace pension scheme, casual dress Fridays, and a continuous learning budget for industry certifications.

How to Apply

Ready to take control of our scheduling and level up your career with LBServices GH?

Click "Apply Now" to submit your updated CV. To give us a taste of your problem-solving mindset, please include a short note detailing a time you successfully managed a scheduling conflict or a tight operational deadline.

Pay: £148,000.00 per year

Benefits:

• Company events
• Employee mentoring programme
• Financial planning services
• On-site parking

Work Location: In person