Service AdvisorWorkshop Support / Parts Assistant in Motorcycle Service Centre

HIRING: Service Advisor (Workshop Sales \& Parts Support)

TM Motoworld (HQ) Kapar.

We are looking for a proactive and customer-focused Service Advisor who can handle customers, drive workshop sales, and support parts coordination.

This role is a mix of:
- Customer service + sales
- Workshop coordination
- Parts handling support

Job Responsibilities

1. Customer Handling \& Communication

• Attend to walk-in customers professionally.
• Reply enquiries via WhatsApp, phone calls, and social media.
• Explain service, repair, and maintenance clearly.
• Handle complaints and problem customers professionally.
• Ensure good customer experience.

2. Workshop Sales \& Pricing

• Prepare quotation and explain pricing
• Recommend suitable service and parts
• Upsell additional service when needed
• Help workshop achieve sales target \& revenue growth

3. Job Card \& Service Coordination

• Open and manage Job Cards
• Communicate clearly with mechanics
• Update job status (waiting / in progress / ready)
• Follow up with customers

4. Parts Support (Basic)

• Arrange / organize spare parts properly (susun barang)
• Prepare and pass parts to mechanics (pomen)
• Ensure correct parts are given for each job
• Maintain basic stock arrangement and cleanliness
• Assist workshop team in parts coordination

5. Workshop Coordination

• Act as bridge between customer \& workshop
• Ensure smooth workflow
• Work closely with Workshop Head

6. Documentation \& Reporting

• Record job details and customer info
• Maintain proper documentation
• Prepare simple reports if needed

Key Responsibilities (Summary)

• Drive workshop sales
• Handle customers professionally
• Support parts coordination
• Ensure smooth workshop operation

Requirements

• Good communication skills (WhatsApp, call, face-to-face)
• Customer-oriented \& able to handle complaints
• Sales mindset (comfortable explain price \& close deal)
• Responsible, organized \& proactive
• Able to do hands-on support (arrange parts, move items)
• Workshop / automotive experience is an advantage

Important Note

This role is:
✔ Customer-facing
✔ Sales-driven
✔ Includes parts handling support

NOT a mechanic role.

Report to: Head of Workshop

Join Our Team:

Want to be part of an energetic team and grow stronger with greater opportunities and rewards? We would love to hear from you.

Please submit your resume together with your portfolio (if available) with clear information.

Job Type: Full-time

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Job Types: Full-time, Permanent

Benefits:

• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person