Senior Tenancy & Lettings Manager

About Rowe \& Co

We're an independent estate agency rooted in Chandler’s Ford, Hampshire, built on honest advice, local knowledge, and genuine relationships. We care deeply about the communities we work in and the clients we work for. As we grow, we're looking for people who share those values and want to help shape what we become.

The Role

Launched just three years ago, Rowe \& Co is already one of the leading independent estate agents in the Chandler’s Ford area. We’ve built our reputation by putting people first and delivering an exceptional level of service and client care.

We’re now looking for an experienced Senior Tenancy/Lettings Manager to take a leading role in establishing and developing our residential lettings service.

This is much more than a traditional lettings role. You’ll have the opportunity to shape the department, establish its processes and standards, and help create a service that reflects the same DNA that has made Rowe \& Co successful: impeccable service, exceptional client care and a genuinely personal approach.

As Senior Tenancy \& Lettings Manager, you’ll be at the heart of developing our lettings operation.

You’ll take responsibility for the smooth and professional management of our tenancy portfolio, while helping to establish the systems, processes and standards that will underpin the department as it grows.

From building strong relationships with landlords and tenants to ensuring every tenancy is managed compliantly and professionally, you’ll play a key role in creating a lettings service that reflects the Rowe \& Co brand.

This is an ideal opportunity for an experienced lettings professional who wants more than just a job - someone who wants to make their mark, shape a growing department and play a significant role in the next stage of an ambitious independent estate agency.

What You'll Be Doing

• Managing the full tenancy lifecycle, from agreed offer and referencing through to move-in, the tenancy itself and check-out
• Building and running a growing portfolio of managed residential properties
• Setting up and refining the systems, templates and processes the department will run on
• Keeping every tenancy compliant with current legislation, including the Renters' Rights Act, and staying ahead of changes
• Handling deposits, rent reviews, notices and tenancy documentation
• Arranging inspections and coordinating contractors for maintenance and repairs
• Being the first point of contact for landlords and tenants, and giving clear, professional advice
• Working closely with our Head of Lettings and the wider Rowe \& Co team as the department grows

What We're Looking For

Essential

• At least 3 years' experience in residential lettings or tenancy management
• Level 3 Technical Award in Residential Letting and Property Management
• Strong working knowledge of lettings legislation and compliance
• Highly organised, with a sharp eye for detail and the ability to juggle priorities calmly
• Clear, friendly communication with landlords, tenants and contractors
• A full UK driving licence and access to your own car

Desirable

• Propertymark membership (MARLA)
• Experience of setting up or improving processes in a lettings team
• Local knowledge of Chandler's Ford and the surrounding area

What We Offer

• A salary of £30,000 to £35,000, dependent on experience
• A real say in how our lettings service is built and run
• A close-knit, supportive team environment where your voice genuinely matters
• Real input into the future direction of the department

Pay: £30,000.00-£35,000.00 per year

Experience:

• Property management: 3 years (preferred)

Licence/Certification:

• MARLA Propertymark (preferred)

Work Location: In person