Senior Technical Business Analyst

• Are you motivated by operating and influencing at both strategic and tactical delivery levels?
• Opportunity to work across the Digital Travel portfolio, which includes NZTD, Air and Maritime end to end traveller and border officer systems
• Be a part of making genuine change to how we deliver value to our customers and users
• Permanent full-time role based in Wellington

The New Zealand Customs Service protects and promotes New Zealand through world class border management. We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges.

We are looking for a talented Senior Technical Business Analyst to join the Digital Travel portfolio. You’ll be someone who thinks beyond requirements, is ready to deeply understand the problem at hand, and explore opportunities. From early discovery through to delivery, you will ensure we’re building the right things the right way.

About this role…

Reporting to the Product Manager - NZTD, the Senior Technical Business Analyst is accountable for providing the product delivery teams with the customer and users detailed and validated requirements, and underlying needs. You will advocate for their business objectives and goals, associated priorities, business drivers and impacts, and help determine what success looks like.

Through partnering with key stakeholders and SME’s, the Senior Technical Business Analyst creates user stories, facilitates refinement sessions and other Agile operating rhythms, and helps the team to break work down into more manageable business value delivery chunks.

The Senior Technical Business Analyst operates at team level but is also the bridge between other Government agency Business Analyst’s to ensure the effective evolution of the Digital Travel product set.

The Senior Technical Business Analyst will also work closely with the Product Manager and Product Owner to obtain regular feedback throughout the product development lifecycle, including participating in product discovery rhythms, and leading UAT testing and ultimately UAT acceptance for releases.

To be successful as Senior Technical Business Analyst the following knowledge, experience, skills and personal attributes are required…

• 5 years+ of relevant hands-on experience as a technical business analyst working within ICT solution delivery, ideally in software development BAU teams within complex technology environments;
• Hands-on experience with all stages of the product life cycle and all aspects of operational support of business-critical services;
• Experience working within an Agile delivery framework, alongside understanding of methodologies across devops, lean, and product management;
• Excellent communication skills, both written and verbal with an ability to understand complex challenges/concepts and articulate these in simplified and easy to understand manner;
• The proven ability to work well in a highly collaborative manner;
• The ability to work flexibly, delivering change and support across multiple products and services;
• Able to adapt to and learn new technologies and methodologies as required;
• Good knowledge of relevant software development topics including development languages, databases, integration, DevOps, build pipelines, automation, API’s, cloud concepts, as well as an understanding of other related areas such as UX design, product development, networking, security compliance, capacity management etc;
• Strong problem-solving skills.

Working at Customs…

We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission, and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.

We care about well-being, personal growth, and job satisfaction, which is supported through:

• offering on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles;
• fostering inclusive and supportive team environment with vibrant social and cultural groups;
• supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements;
• providing discounted health insurance, and free on-site gyms (in some locations);
• Three days of service holidays, in addition to four weeks of annual leave.

What we value:

• Being customer / user focused to determine needs versus wants
• Organising around value being delivered
• Leveraging data to make more effective decisions
• Visibility and transparency
• Focusing on delivering value earlier over increasing delivery velocity
• Empowering and enabling our people and teams
• Embracing diversity, inclusion, and belonging for our people.

Great additions to the Digital Travel team will:

• Use direct and effective communication and are collaborative in all you do
• Respectfully collaborate, compromise, and work together to achieve shared outcomes
• Do what you say you will, and actively self-evaluate to continually grow and develop
• Value honesty in others and yourself, and in turn are able to hear, adapt, and give constructive feedback
• Care about people’s wellbeing
• Understand that everyone has a voice and every voice counts
• Not be afraid to give things a go - even if it is unsuccessful, we have learnt something.

How to apply…

To join Customs in any role you must be a New Zealand citizen or NZ permanent resident. *

• This means:

• a New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resides in NZ at time of application; OR

• a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years and resides in NZ at the time of application. You may have been absent from New Zealand for periods of six or more months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand.

You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level. Due to the nature of Customs work, you must have a clear Police record. The successful applicant will also be required to pass a drug test as well as being subject to random, ongoing drug tests during their period of employment with Customs. (These requirements apply to all successful applicants for roles at Customs and Customs employees.)

To apply, please submit a CV and cover letter outlining your skills and experience, via our online process. If you have any specific questions about the role, please contact Kalyn Kereopa (Product Manager - NZTD) at [email protected] or Suzanne Leahy (Senior Corporate Recruitment Advisor) at [email protected].

Applications close at 11pm, Thursday 2nd July 2026.

We encourage you to apply early as we will be shortlisting applications as they are received and may interview earlier than the above closing date.

Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.

New Zealand Customs Service \| Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also offer flexible w

Job details

Reference # 48270

Posted on 19 Jun 2026

Closes on 02 Jul 2026

Location(s) Wellington

Expertise Information Technology

Job level(s) Experienced

Work type(s) Permanent Full Time

Additional attachment -