Senior Solution Architect - Retirement and Benefit Solutions

À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

Join Our Team and What We'll Accomplish Together

At TELUS Health, we're transforming how organizations manage their most valuable asset—their people. The Software Product Management, Retirement and Benefit Solutions team is at the forefront of this mission, working with Canada's largest employers to simplify complex pension administration and unlock strategic value for their organizations.

As a Senior Solution Architect, you'll be the bridge between our clients' business challenges and our market-leading technology solutions. You'll partner directly with C-suite executives and technical leaders at some of Canada's most significant enterprises, helping them navigate complex pension ecosystems and design solutions that drive measurable business impact. Your expertise will shape not only individual client journeys but also the strategic direction of our product roadmap—your voice will be heard in how TELUS Health evolves.

This is a role of influence and impact. You'll be trusted as a strategic advisor, a problem-solver, and a champion of innovation—someone who earns credibility through deep expertise and genuine partnership.What You'll Do

Shape Strategic Client Partnerships

• Build and nurture relationships with technical and functional leaders across our most important clients and prospects, becoming their trusted advisor on pension administration strategy and technology integration
• Collaborate with the TELUS Health Sales team to craft compelling, client-specific strategies that demonstrate clear ROI and business value alignment
• Position yourself as the expert voice in the room—translating complex technical concepts into business outcomes that matter to executives

Drive Solution Innovation \& Design

• Lead the end-to-end solution architecture process: from functional requirements review and gap analysis through system design and implementation strategy
• Design integrated solutions that leverage the full breadth of TELUS Health's capabilities while addressing each client's unique business processes and constraints
• Conduct in-depth business process design and systems integration assessments, making strategic recommendations that balance cost, risk, benefits, and delivery capability
• Actively consult with clients on proposed solutions, explaining your rationale and refining approaches based on their evolving needs

Connect Client Insights to Product Innovation

• Serve as the voice of the market: document and synthesize client feedback, competitive landscape intelligence, and emerging needs
• Work directly with TELUS Health's Product Development and Engineering teams to advocate for enhancements that address real client gaps and market opportunities
• Identify where our solutions excel and where we need to evolve—and drive those conversations forward

Build Expertise Across the Organization

• Lead workshops, educational sessions, and best practice forums for clients and partners—positioning TELUS Health as the trusted authority in defined benefit pension administration
• Develop and disseminate comprehensive solution architecture documentation that becomes the reference standard for your team
• Create a repository of technological knowledge and case studies that elevate our collective expertise and accelerate future engagements

Manage Complex, High-Impact Engagements

• Juggle multiple concurrent client engagements, each with unique requirements and timelines
• Coordinate solution sizing, development assessments, and leadership reviews to ensure clarity and alignment
• Navigate ambiguity with confidence—synthesizing information quickly, applying abstract thinking, and making sound recommendations under pressure

What You Bring

Core Expertise (Must-Haves)

• 8+ years of hands-on experience in System Implementation, Software Business Analysis, Product Development, or Business Process Definition—specifically within the Pension and/or Group Benefits industry
• 5+ years working in an HR service delivery environment, with deep understanding of how pension administration functions within organizations
• Advanced expertise in Defined Benefit Pension administration delivery—you understand the products, services, regulatory nuances, and best practices that define this space
• Bachelor's Degree in Information Technology, Human Resource Management, Commerce, or equivalent professional experience
• Strong problem-solving skills with the ability to think strategically and propose innovative solutions

What Sets You Apart

• Demonstrated ability to manage multiple complex, concurrent client engagements without losing focus or quality
• Excellent presentation and communication skills—you can explain complicated concepts with clarity and confidence to both technical and non-technical audiences
• Natural relationship builder and people leader—you earn trust quickly and inspire confidence through expertise and authenticity
• Comfort with ambiguity and rapid learning—you thrive in dynamic environments and adapt your approach as circumstances evolve
• Experience with Group Benefits administration (an asset that strengthens your perspective on the broader HR services landscape)

Salary Range: $110K - $130K

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning \& development opportunities to develop your skills
• And much more…

Job Type: This is for a current vacancy.

À propos de nous

Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.

À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.

Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.

Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.

En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.