Senior Service Manager

Job Description: Join us as a Manager II, Service Representative and lead a field service team dedicated to delivering exceptional customer experiences. You'll drive operational excellence, develop talent, and identify opportunities that fuel business growth.

What will you do?

• Manage and coach a team of service professionals delivering installation, commissioning, and maintenance solutions
• Direct resource planning and tactical operations to ensure safety, quality, and reliability across all customer engagements
• Proactively identify customer needs and recommend value-added solutions that enhance satisfaction and drive revenue
• Tackle complex service challenges with creativity and sound judgment to improve efficiency and results

What are the key skills we are looking for?

• Safety Standards — expert level; ensuring all field operations comply with rigorous safety protocols and regulations
• Technical Documentation — expert level; managing accurate service records and compliance documentation across all customer engagements
• Field Service Management — advanced level; directing team schedules, resources, and priorities to meet service commitments
• Customer Orientation — advanced level; building strong relationships and anticipating customer needs before they arise
• Coaching — advanced level; developing team capabilities through feedback, mentorship, and performance management
• Decision Making — advanced level; making sound judgments on resource allocation and service approach under pressure
• Risk Management — advanced level; identifying and mitigating operational risks to protect team and customer safety
• Business Acumen — advanced level; connecting service delivery to broader business objectives and growth opportunities

What qualifications will make you successful?

• Proven leadership ability with a track record of building and motivating high-performing teams
• Strong analytical and problem-solving skills with a creative approach to non-routine challenges
• Exceptional communication skills that build trust and credibility with diverse stakeholders
• Strategic thinker who balances big-picture goals with hands-on execution and operational excellence

(External) English Qualifications: What's in it for me?

• Lead a team where your work directly impacts customer success and business growth
• High visibility role with opportunities to influence service strategy and operations
• Comprehensive development programs including leadership training and technical certifications
• Collaborative, safety-focused culture that supports your professional growth and well-being

Bring your leadership and service expertise to a team that's ready to welcome you — apply today!

Local Benefits (English): Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

(External) English Company Boiler Plate: Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.