Senior Scrum Master

Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

Contract Duration: Jul to Nov 2026

Security Clearance: Reliability or higher is required at time of application

Position Summary

The Scrum Master supports the delivery of the project deliverables by facilitating Agile practices, coordinating cross-functional teams, and ensuring alignment between business, policy, and technical stakeholders. This role is responsible for enabling efficient delivery while supporting data migration, case management, fraud prevention, and governance requirements.

Responsibilities

• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives.
• Remove delivery impediments related to legacy systems, policy constraints, and cross-team dependencies.
• Partner with Product Owners, Business SMEs, and Policy teams to ensure user stories reflect business and operational needs.
• Lead backlog refinement and ensure features are ready for delivery.
• Coordinate activities across Case Management, Data \& Integration, and Integrity Services Branch (ISB) workstreams.
• Manage dependencies across teams, vendors, and stakeholders to support incremental releases.
• Support release planning and feature sequencing to enable smooth implementation and minimal operational disruption.
• Track delivery progress using Agile metrics and provide status reporting to leadership.
• Prepare materials for governance forums, program reviews, and executive updates.
• Ensure compliance with government standards, audit requirements, and documentation expectations.
• Collaborate with Data \& Integration teams on data readiness, migration planning, and integrity controls.
• Work with ISB stakeholders to incorporate fraud detection, integrity controls, and case management workflows into delivery plans.

Requirements

• 10+ years of experience as a Scrum Master, Agile Delivery Lead, or similar role supporting complex transformation initiatives.
• Strong knowledge of Agile methodologies, Scrum practices, backlog management, and iterative delivery.

• Demonstrated expertise in:

  • Migration Planning
  • Fraud Detection and Integrity Controls
  • Dependency Management
  • Delivery Tracking and Agile Metrics
  • Proven ability to coordinate multiple workstreams, stakeholders, and competing priorities.
  • Experience supporting governance, executive reporting, and stakeholder engagement.
  • Strong facilitation, communication, and problem-solving skills.
  • Proficiency with Agile tools such as Azure DevOps, Jira, or similar platforms.
  • Scrum Master certification (CSM, PSM, SAFe, or equivalent) and public sector experience are considered assets.

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.