Senior Retail Operations Manager

Job Summary

Molako Consumer Products & Commercial Solutions W.L.L. is seeking an experienced, commercially driven, and customer-focused Senior Retail Operations Manager to lead multi-site retail operations, sales performance, inventory management, merchandising execution, and workforce development in Doha, Qatar.

The successful candidate will oversee the daily performance of stores, showrooms, kiosks, pop-up locations, and other consumer-sales channels. You will be responsible for improving revenue, profitability, customer experience, stock availability, operational consistency, and compliance with company standards.

Working closely with procurement, supply chain, marketing, finance, human resources, e-commerce, and store-management teams, you will establish scalable retail systems and ensure every location achieves its commercial and operational targets.

What You’ll Do

• Lead retail operations across multiple stores, showrooms, kiosks, and consumer-sales locations
• Develop annual operating plans, sales budgets, workforce forecasts, and store-performance targets
• Manage store managers, supervisors, sales associates, cashiers, merchandisers, and retail-support teams
• Monitor sales revenue, gross margin, conversion rate, average transaction value, units per transaction, and customer traffic
• Review store profitability, payroll costs, operating expenses, stock losses, and employee productivity
• Establish consistent retail procedures, customer-service standards, checklists, and reporting systems
• Conduct regular store visits, performance reviews, and operational audits
• Ensure all locations maintain approved standards for cleanliness, safety, presentation, and customer experience
• Coordinate product launches, seasonal promotions, retail campaigns, and in-store activations
• Ensure visual-merchandising guidelines, pricing, signage, promotional materials, and planograms are implemented correctly
• Work with procurement and supply-chain teams to maintain appropriate inventory and product availability
• Oversee stock receiving, replenishment, transfers, returns, damaged products, and inventory adjustments
• Manage periodic and annual stock counts and investigate material inventory discrepancies
• Reduce stock loss, shrinkage, expiry, obsolescence, and avoidable operational waste
• Analyse sales and inventory data to recommend assortment, pricing, markdown, and promotional decisions
• Manage customer complaints, refunds, exchanges, and after-sales service escalations
• Ensure cash handling, discounts, deposits, refunds, and end-of-day reconciliation comply with approved controls
• Support new-store feasibility assessments, site preparation, staffing, merchandising, and opening activities
• Coordinate store renovations, relocations, closures, and operational-improvement projects
• Manage point-of-sale, inventory, workforce-management, and customer-relationship systems
• Support e-commerce, click-and-collect, home-delivery, and omnichannel fulfilment operations
• Develop staffing schedules and coordinate recruitment, onboarding, training, and succession planning
• Coach store managers and sales teams to strengthen accountability, product knowledge, and commercial performance
• Manage relationships with landlords, mall management, suppliers, maintenance providers, and other contractors
• Prepare retail dashboards, forecasts, business reviews, and executive-management presentations
• Resolve operational escalations, staffing concerns, service disruptions, and supply-chain issues
• Identify opportunities to improve market coverage, customer loyalty, productivity, and profitable growth

Requirements

• Significant senior-level experience in retail operations, consumer products, commercial management, or multi-site store leadership
• Proven experience managing store managers, sales teams, budgets, inventory, and performance targets
• Strong understanding of store operations, customer experience, sales management, and visual merchandising
• Experience managing retail profit-and-loss performance, operating expenses, payroll, and gross margins
• Strong knowledge of inventory control, stock replenishment, physical counts, shrinkage prevention, and product availability
• Ability to analyse sales trends, customer behaviour, store productivity, and product performance
• Experience developing standard operating procedures, service standards, and internal controls
• Strong leadership, coaching, communication, negotiation, and problem-solving abilities
• Experience managing new-store openings, relocations, renovations, or expansion projects is advantageous
• Knowledge of consumer goods, household products, electronics, beauty, lifestyle, fashion, or general merchandise is beneficial
• Familiarity with point-of-sale, inventory-management, enterprise resource planning, and CRM systems
• Understanding of e-commerce, omnichannel retail, fulfilment, and last-mile delivery is advantageous
• Experience working in Qatar or another Gulf retail market is beneficial
• Fluency in English is required; Arabic or another widely used business language is advantageous
• A degree in business administration, retail management, marketing, commerce, or a related discipline is preferred
• Equivalent senior-level retail and commercial experience will also be considered

Why Work With Us

• Competitive senior-management salary
• Leadership responsibility across retail and commercial operations
• Housing and transportation allowances, subject to company policy
• Medical insurance and paid annual leave
• Performance-related incentives, subject to company policy
• Professional-development and management-training support
• Career progression and executive-development opportunities
• Collaborative, multicultural, and customer-focused environment
• Exposure to multiple consumer-product categories and sales channels
• Opportunity to influence retail systems, service standards, and expansion plans
• Stable full-time employment with meaningful decision-making authority

About the Company

Molako Consumer Products & Commercial Solutions W.L.L. provides consumer-product sourcing, distribution, retail, and commercial-support solutions to customers and business clients in Qatar.

Pay: QAR21,000.00 - QAR30,000.00 per month

Work Location: In person