Senior Residential Advisor/Agent

About Steps Real Estate UK

Steps Real Estate UK is an estate agency dedicated to helping clients buy, sell, and let and manage properties with clarity, confidence, and care at every step of the journey. We combine local market expertise with a client-first approach, building long-term relationships rather than one-off transactions. As we continue to grow, we're looking for an experienced Senior Residential Advisor to help lead our sales/lettings team and deliver an outstanding service to our clients.

Role Overview

As a Senior Residential Advisor/Agent, you will manage a portfolio of residential sales and/or lettings instructions from valuation through to completion, while mentoring junior team members and supporting the branch's overall performance. You'll act as a trusted point of contact for buyers, sellers, landlords, and tenants, combining strong negotiation skills with deep local market knowledge to consistently exceed client expectations and revenue targets.

Key Responsibilities

• Conduct market appraisals and valuations, providing clients with accurate, well-researched pricing advice
• Manage the end-to-end sales/lettings process: instructions, viewings, offers, negotiations, and progression through to exchange/completion
• Build and maintain strong relationships with vendors, landlords, buyers, and tenants, providing regular, proactive updates
• Generate new business through networking, referrals, canvassing, and local market presence
• Mentor and support junior advisors, sharing best practice in negotiation, compliance, and client care
• Ensure full compliance with current property law, AML regulations, and Steps Real Estate UK's internal procedures
• Maintain accurate records in the CRM system, ensuring pipeline data is current and reliable
• Liaise with solicitors, mortgage brokers, surveyors, and other third parties to keep transactions moving efficiently
• Contribute to branch strategy, identifying opportunities to grow market share in the local area
• Represent the Steps Real Estate UK brand professionally at all times, upholding our service standards

Person Specification

Essential:

• Minimum 3 years' experience in residential sales or lettings, with a proven track record of hitting targets
• Strong working knowledge of the property sales/lettings process and current UK property legislation
• Excellent negotiation, communication, and interpersonal skills
• Confident, professional manner with the ability to build rapport quickly
• Full UK driving licence and access to a vehicle
• Highly organised, with strong attention to detail and the ability to manage multiple transactions simultaneously

Desirable:

• NAEA Propertymark (or equivalent) qualification
• Experience mentoring or supervising junior team members
• Established network of contacts within the local property market
• Familiarity with CRM/property management software (e.g. Reapit, Vebra, Rightmove/Zoopla admin tools)

Pay: £13.00-£15.00 per hour

Work Location: In person