Senior IT Support

IMPORTANT NOTE

• Our HR team will reach out to suitable candidates by email or WhatsApp.
• Don't have WhatsApp? No problem — just provide your Line QR Code in your resume and we'll connect with you there.

Responsibilities:

1. End-user Support \& Communication

• Provide first and second-line desk-side support for hardware, software, and network problem.
• Maintain effective communication with users and IT teams to ensure service alignment.
• Escalate complex issues to a higher support level or relevant IT teams following defined procedures.

2. Incident \& Request Management

• Log, track, and resolve IT incidents and service requests within agreed SLAs.
• Assist in major incident coordination when required.

3. Hardware \& Software Management

• Set up, configure, and maintain IT equipment (laptops, desktops, printers, peripherals)
• Assist in OS imaging, software installations, and patch management.
• Maintain accurate IT asset inventory (hardware and software) and track their life cycle.

4. Vendor \& Third-party Coordination

• Work with vendors, outsources, and contractors to deliver IT services (helpdesk, store projects, etc.)
• Ensure vendor performance meets agreed service levels.

5. Support Office \& Store

• Support store IT setups, POS systems, and network equipment (if applicable).

6. Compliance \& Documentation

• Follow ITSM processes (ITIL-based incident, request, and problem management).
• Maintain knowledge base articles for common issues and solutions.

7. Other Duties

• Assist in IT projects (e.g., Windows upgrades, hardware refresh).
• Perform other IT support tasks as assigned.

What We Are Looking for:

• 2 positions are opening, Senior IT Support and IT Support.
• Experience providing desk-side IT support (Level 1/Level 2).
• Good knowledge of Windows OS, software installations, and basic networking.
• Experience setting up and maintaining laptops, desktops and printers.
• Familiar with IT ticketing systems and ITIL processes.
• Able to communicate well in English (speaking and writing) to work with regional IT teams and vendors.
• Also able to communicate with local users and vendors in the Thai language
• Positive attitude and good problem-solving skills.
• For the SENIOR IT SUPPORT role, we require someone with leadership/team management experience. Also, experienced in IT project management.

Nice to Have:

• Experience with POS systems or retail store IT setups.
• Experience in network management and troubleshooting.

Qualifications:

• Higher diploma in IT (or computing-related discipline) or above.
• 3 - 5 years of experience in IT support with retail preferred.

Working Arrangements:

• Working Hours: 9:00 am to 6:00 pm, Monday to Friday.
• Work beyond regular hours is required if tasks have been assigned.
• Fully on-site – Office located in the Ratchaprasong district of Bangkok.
• 12-month contract role (renewable)

Remuneration Package:

• Annual Leave entitlement
• Convenient location near Chit Lom or Siam BTS station (5-10 minutes’ walk)
• Medical coverage (claim basis covered: outpatient, specialist \& inpatient)
• Multinational working environment
• Discretionary bonus

Job Type: Contract

Pay: ฿40,000.00 - ฿75,000.00 per month

Application Question(s):

• How much notice are you required to give your current employer?
• Do you have right to work in Thailand?

Education:

• Bachelor's Degree (Preferred)

Experience:

• leadership/supervisory: 2 years (Preferred)
• IT Support: 2 years (Preferred)

Language:

• English (Required)

Work Location: In person