Senior IT Support Officer

Senior IT Support Officer

Join our team at Benara Nurseries

Benara Nurseries are seeking a proactive, natural problem solver who can maintain, support and enhance our systems, hardware, servers, storage infrastructure and keep our intellectual property secure. This role is ideal for someone who thrives in a fast-paced environment, enjoys creating structure and improving efficiency, and is eager to contribute to the success of one of Western Australia’s leading horticultural businesses.

This is a full time and permanent position, located on site at our Head Office in Carabooda.

CORE VALUES

Our five core values define our culture and guide how we work together. If they align with what you’re looking for, we’d love to see your application.

• Commitment - Dedicated to quality and excellence
• Culture - Stronger together, season after season
• Motivation - Driven by people, powered by possibilities
• Passion - Doing what we love, every day
• Respect - Valuing every hand that helps us grow

ABOUT US

Benara Nurseries is one of Australia’s largest wholesale production nurseries, located on a 147-hectare site in Western Australia. Established in 1963, we are a family-owned company, now with four generations actively involved in the nursery. Combined, the owners have over 300 years of experience in producing plants for the horticultural industry.

We supply premium-quality plants to landscapers, retailers, developers, and local government. Our success is built on strong values, dedicated people, and our commitment to excellence in plant production.

ABOUT THE ROLE

Key Responsibilities in this role will include:

• Administer and support networks, servers, workstations, mobile devices, software, and database applications.
• Assess, recommend, and implement improvements across network operations, integrated hardware, software, communications, and telephone/mobile systems.
• Conduct ongoing infrastructure reviews to ensure optimal network performance and reliability
• Maintain and manage multiple backup systems to safeguard business data.
• Provide timely technical support to users to minimise operational disruption.
• Install, configure, and maintain connections to all organisational data sources.
• Monitor systems for threats and remove malware as required.
• Manage the full lifecycle of IT assets across the organisation.

Skills and Experience

Essential:

• Minimum of 5 years’ experience in a similar IT support or infrastructure role.
• Strong experience supporting and maintaining:

o Windows Server environments

o SQL Server

o Windows 10/11

o Hyper V and/or server Virtualisation technologies, ESXi and XCP-ng

o LAMPP/WAMPP stack installation and administration

o Microsoft 365 Desktop Apps

o Linux Server

o Mechanical engineering skills

o PLC software and hardware experience

• Proven ability to troubleshoot, diagnose issues, and implement effective solutions.
• Ability to research and evaluate new technologies and initiatives relevant to business operations.
• Strong communication skills with the ability to engage across all levels of the organisation.
• Excellent time management and ability to prioritise a busy and varied workload.

Desirable:

• Experience in an IT Manager, Systems Administrator, or Senior IT Support role within a manufacturing, horticulture, or operational business environment.
• Coding Experience.

About you:

A proactive and hands-on IT professional who can balance day-to-day support with strategic improvements to systems and infrastructure. You will play a key role in ensuring operational continuity and supporting business growth through reliable and secure technology systems.

APPLICATION REQUIREMENTS

Benara Nurseries is an Equal Opportunity Employer, and we encourage Aboriginal and Torres Strait Islander peoples to apply for this role.

Please apply with a covering letter and CV via Seek job posting: https://au.seek.com/job/92934887?ref\=cm-ui

If you have any questions then please email [email protected]

Please note: We will consider all applications, and only successful candidates will be contacted.

Company Overview

When you join Benara Nurseries, you join an extended greenlife family. Our people are just as diverse as our plants, and we welcome job applications from those of all ages, abilities and experience. If you love flora, want to offer high quality locally grown products, have a passion for contributing to greening our communities, and appreciate a family-owned and operated Western Australian business… it means you are ready to join us! Browse our open positions and apply today.