Senior IT and Digital Transformation

Job Description: Senior IT and Digital Transformation

Location: Abu Dhabi

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Preferred Candidate Profile

• A strategic and hands-on IT leader.
• Capable of managing both technical operations and business transformation.
• Experienced in leading company-wide system implementations.
• Strong in system architecture, cybersecurity, and complex troubleshooting.
• Able to manage multiple departments, vendors, and stakeholders.
• Confident in presenting technology strategies and risks to senior management.
• Highly organized, disciplined, and administratively strong.
• Able to lead organizational change and encourage digital adoption.
• Committed to continuous improvement, innovation, and business growth.

Key Responsibilities

IT Strategy and Digital Transformation

• Develop and implement the company’s IT and digital transformation strategy.
• Align technology initiatives with the company’s business objectives and long-term growth plans.
• Assess existing business processes, systems, and technology infrastructure.
• Identify opportunities for automation, system integration, process improvement, and digitalization.
• Prepare digital transformation roadmaps, implementation plans, budgets, and performance measures.
• Advise senior management on emerging technologies, technology risks, and investment priorities.
• Lead the transition from manual or legacy processes to modern digital platforms.
• Promote digital adoption and technology awareness across the organization.
• Monitor the business impact and return on investment of technology initiatives.

System Implementation and Integration

• Lead the selection, design, implementation, and deployment of enterprise systems.
• Manage implementations involving ERP, CRM, HRMS, finance, procurement, document management, workflow automation, and other business applications.
• Gather and analyze requirements from business departments.
• Convert business requirements into functional and technical system specifications.
• Evaluate software vendors, implementation partners, and technology solutions.
• Manage system configuration, customization, testing, data migration, user acceptance testing, and go-live activities.
• Ensure successful integration between business applications, databases, cloud platforms, and third-party systems.
• Coordinate system training, user documentation, and post-implementation support.
• Monitor system performance and recommend upgrades or improvements.

System Architecture

• Design secure, scalable, reliable, and cost-effective technology architectures.
• Develop architecture standards for applications, networks, servers, cloud services, databases, integrations, and cybersecurity.
• Review existing systems and recommend modernization, consolidation, or replacement.
• Ensure that new solutions are compatible with the company’s technology environment.
• Design high-availability, backup, disaster-recovery, and business-continuity solutions.
• Maintain accurate system architecture diagrams, technical documentation, asset records, and configuration information.
• Ensure architecture decisions support future company growth and digital transformation requirements.

IT Infrastructure and Operations

• Manage the company’s IT infrastructure, including servers, networks, internet connectivity, cloud services, storage, hardware, software, and communication systems.
• Ensure the availability, performance, reliability, and security of all IT services.
• Manage Microsoft 365, Active Directory, email systems, cloud platforms, file-sharing systems, and endpoint devices.
• Oversee hardware and software installation, configuration, maintenance, and upgrades.
• Establish preventive-maintenance schedules for technology assets.
• Manage IT service requests, incidents, problems, and changes.
• Maintain an accurate inventory of IT equipment, licenses, systems, and warranties.
• Ensure compliance with software licensing and vendor agreements.

Troubleshooting and Technical Support

• Lead the resolution of complex technical incidents and system failures.
• Troubleshoot issues involving networks, servers, applications, databases, cloud systems, security tools, and end-user devices.
• Perform root-cause analysis and implement permanent corrective actions.
• Establish escalation procedures and service-level standards.
• Monitor recurring incidents and implement preventive solutions.
• Provide expert technical guidance to IT staff and business users.
• Coordinate with vendors and service providers to resolve critical technical problems.
• Ensure minimal system downtime and business disruption.

Cybersecurity and Information Protection

• Develop and implement the company’s cybersecurity strategy, policies, procedures, and controls.
• Conduct cybersecurity risk assessments and vulnerability reviews.
• Protect the company’s systems, networks, data, applications, and digital assets from cyber threats.
• Manage firewalls, antivirus solutions, endpoint protection, access controls, encryption, email security, and security-monitoring tools.
• Implement identity and access-management controls based on least-privilege principles.
• Monitor security alerts, suspicious activity, and system logs.
• Lead the response to cybersecurity incidents, data breaches, malware, phishing, and unauthorized access.
• Coordinate penetration testing, vulnerability assessments, and security audits.
• Establish backup, disaster-recovery, and incident-response plans.
• Deliver cybersecurity awareness training to employees.
• Ensure compliance with relevant data-protection, privacy, and cybersecurity requirements.
• Maintain documentation of security incidents, corrective actions, and risk-treatment plans.

Complex Project Management

• Lead complex, cross-functional IT and digital transformation projects.
• Define project scope, objectives, deliverables, timelines, resources, and budgets.
• Prepare detailed project plans, risk registers, status reports, and implementation schedules.
• Manage multiple projects and priorities simultaneously.
• Coordinate internal teams, business users, consultants, vendors, and implementation partners.
• Monitor project performance against agreed timelines, costs, quality standards, and business outcomes.
• Identify project risks, dependencies, delays, and resource constraints.
• Resolve project issues and escalate critical matters to senior management.
• Manage project changes and ensure proper approval and documentation.
• Conduct project reviews and document lessons learned.
• Ensure projects are completed successfully and achieve the expected business benefits.

Leadership and Team Management

• Lead, supervise, and develop the IT department.
• Assign responsibilities and monitor team performance.
• Establish departmental objectives, priorities, procedures, and service standards.
• Coach and mentor IT staff to improve technical and professional capabilities.
• Conduct performance evaluations and identify training needs.
• Promote accountability, collaboration, innovation, and continuous improvement.
• Build effective working relationships with senior management and all business departments.
• Manage internal and external technical resources based on business requirements.
• Ensure effective succession planning and knowledge transfer within the IT team.

Administrative and Governance Responsibilities

• Prepare and manage the annual IT budget.
• Monitor technology expenditure and identify cost-saving opportunities.
• Manage IT contracts, software subscriptions, service agreements, and vendor relationships.
• Evaluate vendor performance and negotiate commercial and service terms.
• Develop and maintain IT policies, procedures, standards, and governance frameworks.
• Prepare regular reports for senior management on IT operations, cybersecurity, project progress, risks, and budgets.
• Maintain system documentation, licenses, warranties, contracts, and technical records.
• Support internal and external audits by providing required IT documentation and evidence.
• Ensure IT activities comply with company policies and applicable regulations.
• Participate in business-continuity planning and organizational risk-management activities.

Change Management and User Adoption

• Develop change-management plans for new systems and digital initiatives.
• Communicate the purpose, benefits, and impact of technology changes to employees.
• Coordinate user training, workshops, demonstrations, and support materials.
• Address resistance to change and promote adoption of new systems and processes.
• Gather user feedback and improve solutions based on operational requirements.
• Monitor system adoption and user satisfaction after implementation.
• Ensure departments receive adequate support during and after system transitions.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
• A master’s degree in Information Technology, Business Administration, or Digital Transformation is preferred.
• Minimum of 10 years of progressive IT experience.
• At least 5 years of experience in a senior IT management, IT architecture, or digital transformation role.
• Proven experience leading enterprise system implementations and complex technology projects.
• Strong experience in IT infrastructure, system architecture, cybersecurity, cloud computing, and business applications.
• Demonstrated experience managing IT teams, vendors, consultants, and implementation partners.
• Experience working directly with senior management and business department heads.

Preferred Certifications

One or more of the following certifications are preferred:

• Project Management Professional
• Information Technology Infrastructure Library
• Certified Information Systems Security Professional
• Certified Information Security Manager
• Certified Information Systems Auditor
• Microsoft, Cisco, AWS, Azure, or Google Cloud certifications
• TOGAF or equivalent enterprise architecture certification
• COBIT certification
• Certified ScrumMaster or Agile certification
• ERP or enterprise application certifications

Technical Knowledge

The candidate should have strong knowledge of:

• Enterprise resource planning systems
• Customer relationship management systems
• Human resources and payroll systems
• Finance, procurement, inventory, and workflow applications
• Cloud platforms and cloud migration
• Microsoft 365 and collaboration tools
• Windows and Linux server environments
• Active Directory and identity management
• Network architecture, firewalls, VPNs, and wireless technologies
• Databases, data migration, system integration, and application programming interfaces
• Backup, disaster recovery, and business continuity
• Cybersecurity frameworks and security controls
• Endpoint protection and security-monitoring tools
• IT service management and help-desk operations
• Data analytics, reporting, automation, and business intelligence
• Mobile applications and digital customer platforms

Required Skills and Competencies

• Strong leadership and people-management skills.
• Excellent system-analysis and architecture capabilities.
• Strong problem-solving and troubleshooting skills.
• Ability to manage complex and high-risk technology projects.
• Strong strategic thinking and business understanding.
• Excellent administrative, organizational, and documentation skills.
• Strong budgeting, procurement, and vendor-management skills.
• Effective decision-making under pressure.
• Excellent verbal and written communication skills.
• Ability to explain technical matters clearly to non-technical stakeholders.
• Strong negotiation and stakeholder-management skills.
• High level of integrity, confidentiality, and professional judgment.
• Ability to manage multiple priorities and meet demanding deadlines.
• Strong change-management and user-adoption capabilities.
• Results-oriented approach with strong attention to quality and detail.

Key Performance Indicators

• Availability and reliability of IT systems and infrastructure.
• Successful delivery of digital transformation initiatives.
• Completion of projects within approved scope, budget, and timeline.
• Reduction in system downtime and recurring technical incidents.
• Speed and effectiveness of incident resolution.
• Cybersecurity risk reduction and compliance performance.
• Successful implementation and user adoption of enterprise systems.
• IT service satisfaction across business departments.
• Accuracy and control of the IT budget.
• Vendor performance and technology cost optimization.
• Completion of backups, disaster-recovery testing, and security assessments.
• Improvement in business-process efficiency through automation and digitalization.
• Development and performance of the IT team.

Pay: AED6,000.00 - AED8,000.00 per month

Work Location: In person