Senior Hostess - Kuwait

We are hiring experienced Sr Hostess for a reputed restaurant group in Kuwait.

Key Responsibilities

• Greet, acknowledge, seat and farewell guests professionally.
• Recognize VIP and regular guests and coordinate personalized service.
• Manage reservations, special requests, guest profiles and reservation notes.
• Manage seating plans, waitlists, queues and table availability.
• Coordinate table allocation with Floor Manager and service team.
• Handle guest inquiries, complaints and service recovery.
• Maintain guest interaction and complaint records.
• Guide and coach junior hostesses and FOH staff.
• Allocate host-desk duties and monitor performance.
• Coordinate guest information with managers and service staff.
• Maintain host desk, entrance and guest areas.
• Handle telephone calls and reservation inquiries.
• Support promotions, guest loyalty and revenue objectives.
• Prepare reports on guest feedback, VIP activity and service trends.
• Complete shift handovers and ensure the host area is ready for the next shift

Experience \& Qualification

• Minimum 2–3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role.
• Senior/supervisory experience preferred.
• Diploma or Bachelor’s degree in Hospitality Management, Business Administration or related field preferred.
• Experience with reservations, waitlists, VIP guests, complaints and service recovery.
• Sales, loyalty activities or special-event experience is an advantage.

Benefits:

✔ Salary : 500 - 600 KD

✔ Accommodation \& Transportation Provided

• Minimum height: 165 cm
• Fit appearance and professional grooming.
• Fluent Arabic \& English; additional languages advantageous.
• Confident, presentable and warm personality.
• Excellent guest-relations and interpersonal skills.
• Strong organization and reservation-management skills.
• Good complaint handling and problem-solving ability.
• Leadership skills to guide junior staff.
• Comfortable with reservation systems, tablets, QR feedback tools and MS Office.