Senior Business Analyst

As a proud Kiwi born and bred insurer, we pride ourselves in challenging status quo - and move fast to make things happen. We're here to create beautifully simple, rewarding experiences for our customers and communities, and we're working hard to protect the future of Aotearoa.

At its heart, insurance is about helping people through the unexpected. Doing what's right for our customers - especially in tough times - gives real purpose to our work.

Reporting to the Business Analysis Practice Lead, your day-to-day would look like:

• Conducting and leading requirements analysis, document current/future state processes, challenge existing ways of working, and reimagine processes to drive innovation and industry disruption.
• Mentoring junior BAs, supporting their performance and wellbeing, owning analysis artefacts, and contributing to strengthening the overall BA practice and capability.
• Working closely with CXOs, PMs, designers, engineers, QAs, and other stakeholders to understand strategy and customer needs, manage backlogs, run workshops/refinement sessions, and maintain continuous communication in an agile environment.
• Applying data insights to inform decisions, understand customer behavior, and leverage technology to enable new capabilities and thereby helping business leaders understand what’s possible.

During your time with us, success will look like:

• Being a trusted advisor, providing clear, concept driven business analysis guidance and leading requirements activities that shape high quality, customer centric solutions.
• Mentoring and uplifting junior BAs, owning analysis artefacts in your work area and actively contributing to strengthening the capability, maturity, and reputation of the BA practice.
• Championing Agile delivery, confidently managing backlogs, supporting squad performance and wellbeing, and helping the team deliver value early through Agile and Lean principles.
• Translating strategy into action, collaborating closely with POs, PMs, designers, and stakeholders to break down strategic goals, understand customer journeys, and turn insights into clear, actionable work.
• Harnessing data and technology, using analytics to guide decision making and helping business leaders understand and explore new technology-enabled opportunities.
• Leading strong engagement and facilitation, running effective workshops, maintaining continuous stakeholder collaboration, and sharing your expertise across BAs, Engineers, and QA to improve alignment and delivery outcomes.
• Championing the use of AI within Tower’s guardrails to enhance quality of BA deliverables contributing to realised value and benefits

To thrive in this role, you'll need:

• A strong customer‑first mindset with a bias for getting things done
• Significant experience in Information Technology \& IT, ideally within insurance
• A track record of driving innovation beyond individual projects
• Ability to collaborate effectively with designers and technical teams to deliver practical solutions (using tools such as Confluence, Jira and Miro)
• Ownership of user stories and requirements, bringing together design, customer experience, copy and technical solutions
• Strong grounding in business analysis across both Agile and Waterfall, with a passion for championing best practice
• Ability to break down complex work, deliver value early, and approach problems with curiosity and bold thinking
• Embracing AI use and being an active member of the thriving AI enablement and adoption community at Tower

If you don’t meet every requirement listed above but feel this role aligns with your skills and interests, we’d still love to hear from you.

We invest in you.

We offer a wide range of benefits tailored to your employment type, including flexible working options, wellbeing support, access to Tower products, additional leave entitlements, and development opportunities.

Ready to Apply?

If this sounds like your kind of role, we'd love to hear from you.

We're looking for someone who's excited to help shape a new era of insurance - someone who's ready to make a real impact. If that's you, send us your CV and a cover letter indicating your preferred role and giving us a glimpse of what you're all about.

We're reviewing applications as they come in - so don't wait too long. Apply now and let's chat.