Senior Business Analyst

Department of Customer ServiceReference number req52012Occupation Information and Communications Technology, Systems and Business AnalysisWork type Full-TimeLocation Sydney CitySalary Information $129,464 - $142,665 Closing date 16 June 2026 at 10:00am

Senior Business Analyst Employment Type: Ongoing * Location: McKell- Sydney, Flexible working arrangements available with at least 50% presence in office * Grade: Clerk 9/10 * Salary Range:* $129,464 - $142,665 plus superannuation

Who we are

The Department of Customer Service (DCS) is focused on delivering better outcomes for the people of NSW through digital transformation, customer-centric services and whole-of-government reform.

Within DCS, the ICT Category Management team plays a critical role in shaping how NSW Government procures and manages technology. The team is responsible for establishing category strategy, governing and managing ICT All of Government Agreements (AoGAs), ensuring agencies can access consistent, value-for-money commercial arrangements with key suppliers.

As part of the Digital Sourcing function, the team offers a unique opportunity to work at scale across multiple agencies and suppliers, gaining exposure to complex commercial environments and whole-of-government priorities. The team is known for its collaborative culture, strong engagement and high-performing environment, with results from the 2025 employee survey reflecting exceptional workplace culture and team morale.

This is an opportunity to contribute to meaningful, system-wide impact while building a strong professional network and accelerating your career within NSW Government.

The opportunity

We are looking for a Senior Data Analyst to join our dynamic team. This role works closely with Category Managers to provide high-quality analysis and insights that support strategic category planning, decision making, contract management and supplier governance.

This is not a traditional “data science” role. You will work directly with real supplier and contract data, making sense of complex information from multiple sources and turning it into clear, actionable insights.

You will play a key role in improving how the team uses data to develop category strategies, understand supplier performance, validate pricing, drive benefit realisation and strengthen governance across major ICT agreements.

Day to day responsibilities* Analyse suppliers spend and billing data, including validating charges against agreed contract and pricing terms * Identify trends, risks and opportunities across suppliers and ICT categories * Support pricing reviews and commercial evaluations for ICT All of Government Agreements * Develop and maintain dashboards (e.g. Power BI) to provide visibility of supplier performance, spend and benefits * Consolidate and interpret data from multiple suppliers into a single, clear view for decision making * Track, monitor and report on benefits realised through category strategies and agreements * Work with category teams to translate business questions into structured analysis * Identify and implement opportunities to improve and automate recurring processes (e.g. supplier reporting requests, tracking submissions, data consolidation) * Provide clear, practical advice to stakeholders based on analysis, including highlighting issues and recommended actions

What you will bring to this role

• Strong analytical capability and the ability to work with complex, multi-source datasets
• Experience in working with financial, pricing or commercial data (e.g. billing, rates, contracts, supplier data)
• Ability to quickly understand the context (eg contracts, pricing structures or supplier arrangements) translate data into clear insights that support business decisions \
• Experience in building dashboards and visualisations (Power BI or similar)
• Experience in improving or automating processes using digital tools (e.g. Power Automate or similar)
• Strong stakeholder skills, with the ability to explain insights in plain English
• Strong communication and interpersonal skills
• Ability to work across multiple priorities and deliver outcomes in a fast-paced environment

Why work for us?

There are lots of reasons why a role with us is rewarding - working with us gives you:

• The opportunity for meaningful work that matters to all of us in NSW
• Hybrid working and generous leave conditions, so you can make time for what counts
• Much more than just a job, you can build a career here
• Unmatched opportunities for growth and development.

Benefits of working for DCS* Accrued flexible leave * Hybrid working options- flexibility to work from home and office * Generous leave entitlements including up to 14 weeks parental leave and flex leave * Access to health and well-being programs including Fitness Passport * Competitive pay and conditions

Important requirements To be considered for roles in the NSW public sector, applicants must:

• Be NSW residents or willing to relocate.
• Hold appropriate working rights for the type of employment offered:

Ongoing (permanent) roles require Australian citizenship or permanent residency. Temporary roles require valid work rights for the full duration of the role. More information is available in the PSC Essential Requirements Factsheet.

Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation For enquiries relating to recruitment please contact Esther Dah via [email protected]. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday, 16th of June 2026 at 9:59am Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected]. For more information, please visit

Information on some of the different types of disabilities Information on adjustments available for the recruitment process