Sea Logistics Customer Care Specialist (Documents)

JOB DESCRIPTION

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Sea Logistics Operational Care Specialist execute export shipments accurately and compliantly, managing bookings, documentation, and stakeholder coordination to meet customer expectations. Apply now to join our team!

How you create impact

Export Shipment Execution

• Execute bookings, enter shipment orders, and generate all required export documentation accurately and on time.
• Create and complete shipment details in the internal transport management system.
• Organize transport arrangements according to customer promises and operational instructions.
• Obtain DG approvals when applicable and escalate discrepancies to ensure timely resolution.
• Handle day-to-day export shipments including coordination, scheduling, and communication.
• Review shipping instructions and resolve inconsistencies by considering country regulations, export compliance requirements, routing details, and customer specifications.
• To issue and submit all required documentation e.g. BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices within 24 hours of departure.
• Create files for consolidation containers (Master files).
• Release BAL B/L as per Financial Guidelines and Working Instructions.

Customer & Stakeholders Collaboration

• Communicate with customers at the shipment level to provide timely updates and resolve operational issues.
• Work closely with CCL, Sales, and other internal teams to support customer development for both new and existing business.
• Collaborate with Overseas counterparts for green-light approvals, shipment handling requirements, and escalation management.
• Coordinate with OKAM for key account shipment-level support.

Vendor & Partner Management

• Monitor supplier performance and drive proactive management to maintain service quality.
• Ensure strong data quality to support accurate customer reporting.
• Verify incoming supplier invoices and resolve rate discrepancies in a timely manner.
• Support coordination of claims, disputes, and corrective actions

Other Responsibilities

• Ensure cost awareness and profit optimization through timely and accurate cost and revenue updates.
• Support CCL by providing cost visibility and operational insights when needed.
• Ensure compliance with all regulatory, operational, and KN governance requirements.
• Adherent to revenue care and financial control guidelines.

What we would like you to bring

• Minimum 3-5 years of experience in sea freight customer care or related logistics roles
• Excellent presentation and communication abilities.
• Able to speak English (spoken and writing).
• Able to perform effectively in high-pressure environments and thrive on challenges.

What's in it for you

• Miscellaneous benefits such as dental, hospitalization and others
• Annual Wage Supplement (AWS)
• Training and development

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Contact

Kuehne+Nagel Recruitment Team

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