Salon Front of House

We’re looking for a friendly, organised and proactive Front of House / Salon Assistant to join our team at Sorella.

This isn’t just a “receptionist” role. You’ll be at the heart of the salon — looking after clients, supporting the team and helping everything run smoothly behind the scenes.

We are open to either one full-time person or two part-time people, depending on the right applicants.

If you love people, take pride in high standards and naturally notice the little details, this could be a great role for you.

The Role:

You’ll play a key part in creating the Sorella experience from the moment a client gets in touch, right through to when they leave (and come back again).

This includes:
— welcoming and looking after clients to a high standard
— managing appointments, calls, messages and emails
— handling payments and end-of-day cashing up
— keeping the salon running smoothly and organised
— being a key holder and responsible for unlocking and locking up
— supporting the team day-to-day

And because we’re a busy, team-focused salon, this role will also include:
— washing hair
— sweeping and keeping the salon clean and presentable
— helping wherever needed to support the team

This is not a desk-only reception role. We’re looking for someone who is happy to be part of the whole salon team and get stuck in.

Hours:

We are open to full-time or part-time applicants.

The role will include Saturdays, and occasional overtime may be required to cover holidays and busy periods. This may include some evening shifts on Tuesdays or Thursdays.

What We’re Looking For:

We care far more about attitude than experience.

We’re looking for someone who:
— is warm, friendly and genuinely cares about people
— takes pride in high standards and doing things properly
— is organised and able to stay calm in a busy environment
— communicates confidently (in person, phone and messages)
— is proactive and happy to get stuck in wherever needed
— is reliable, punctual and takes responsibility for their role

Our Values

At Sorella, everything we do comes back to:

Professional — we take pride in how we show up, communicate and deliver
Consistent — every client gets the same high standard, every time
Care — we look after our clients, our team and the salon environment
Always Learning — we’re always improving, learning and growing
Accountable — we take ownership and do what we say we will

If that sounds like you, you’ll fit right in.

About Us:

Sorella is an award-winning, modern salon in Knaphill with a strong reputation for colour work, especially balayage.

We’re a fully employed, team-based salon with a big focus on high standards, a supportive working environment and creating a genuinely great experience for both clients and staff.

We’re looking for someone who wants to be part of a busy, friendly and professional salon team.

Benefits

— Company pension
— Employee discount on products and free haircuts & colours
— Free on-site parking

If this sounds like your kind of role, we’d love to hear from you.

Pay: £12.71-£14.50 per hour

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Application question(s):

• Why are you interested in this role at Sorella specifically?
• In a busy environment, how do you stay organised and calm when multiple things are happening at once?
• At Sorella, we pride ourselves on high standards and attention to detail.

What does “high standards” mean to you in a workplace like this?

• Please confirm your travel time to Knaphill, Woking, GU21 2DR, and how you would plan to get to work for early starts and late finishes.
• Please confirm whether you are looking for full-time or part-time hours, how many hours you would ideally like a week, and which days of the week
• Are you available to work additional hours when needed (for example covering team holidays or during busy periods)? Please also confirm if you can work additional hours on Saturdays and late nights (till 8.15pm).
• Please tell us about any previous experience you have in reception, customer service, hospitality, retail, salon, spa or another people-focused role.

Work authorisation:

• United Kingdom (required)

Work Location: In person