Salesforce Business Analyst / Business Solution Architect

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a Salesforce Business Analyst / Business Solution Architect to support Salesforce-based transformation initiatives in regulated industries. The role requires client partnership, consulting, stakeholder management, and solution-shaping skills.

The position has two variants: a Salesforce Business Analyst focused on requirements discovery, process analysis, documentation, user stories, and delivery support; and a Salesforce Business Solution Architect focused on solution framing, business process design, functional architecture, and consultative guidance.

The ideal candidate is a client-facing Salesforce BA or BSA with strong analysis, consulting, stakeholder engagement, and solution-thinking capabilities.

Responsibilities

• Partner with stakeholders to understand business goals and regulatory constraints
• Gather, analyze, document, and validate requirements
• Facilitate workshops and process mapping sessions
• Translate needs into user stories, specifications, process flows, and documentation
• Analyze processes and Salesforce capabilities to identify gaps and improvements
• Support solution design and functional architecture across Salesforce and COTS platforms
• Support UAT, validation, training, and change enablement
• Build strong client relationships
• Connect business processes with Salesforce capabilities (BSA-level)
• Shape functional solutions across Salesforce and enterprise platforms, defining solution options and trade-offs (BSA-level)
• Identify dependencies, integrations, and operational impacts (BSA-level)

Requirements

• 5+ years of experience as a Business Analyst, Salesforce BA, or Business Solution Architect, Functional Consultant, or CRM Consultant
• Background in Salesforce/CRM transformation initiatives
• Understanding of Salesforce capabilities and configuration concepts
• Expertise in working within regulated industries
• Proficiency in requirements elicitation, process analysis, and documentation
• Skills in consulting and stakeholder management
• Proficiency in English at an Upper-Intermediate level (B2) or higher

Nice to have

• Experience in Life Sciences GTM
• Familiarity with Veeva, TrueBlue, and IQVIA
• Salesforce certifications
• Knowledge of compliance, audit readiness, privacy, and integration practices

We offer

• Full access to cutting-edge tools and technologies
• Competitive compensation depending on experience and skills
• All-around Social package: professional \& soft skills training, medical \& family care programs, sports
• Free English classes
• Unlimited access to Eurostaffs learning solutions
• Continuous experience exchange with experts and professionals worldwide
• Friendly team and comfortable working environment
• Engineering, corporate, and social events within and outside the Company
• Flexible working schedule
• Opportunities for self-realization