Sales Operations Manager

An exciting opportunity has become available for a Sales Operations Manager position at our Linley Valley Pork site in Wundowie.

About Us:

The Craig Mostyn Group is a leading food and agribusiness that has operated over the past 100 years across Australia. Our operations are in Western Australia, Victoria, and Tasmania, where we produce premium quality pork, beef, lamb, abalone, protein meal and tallow for clients and suppliers here locally and internationally. At the Craig Mostyn Group, our purpose is to provide a sense of belonging where you can grow and develop with us as we aspire to provide high quality and ethical food for generations to come. Our values are embedded in everything we do, where our family of 1,400 employees embody these values every day.

Our Values:

FAMILY: Family values are at the heart of who we are

INTEGRITY: We always try to do what’s right

COLLABORATION: We are one team

CURIOUSITY: We’re open minded and want to learn

Key responsibilities

• Leading a team of sales operations co-ordinators to deliver best-in-class service across retail, food service, domestic and export customers.
• Lead and develop the customer service team managing all inbound customer calls, emails and queries.
• Lead the training and onboarding of new sales personnel, including systems, pricing structures, customer processes, product ranges and internal ways of working.
• Act as a key point of contact between sales, operations, customer service, finance and supply chain.
• Build scalable sales processes that support growth while maintaining discipline and control.
• Support margin governance by ensuring pricing compliance and approval processes are followed.
• Oversee customer administration for new product lines, including item setup, pricing, specifications, barcodes, customer documentation and launch readiness.
• Coordinate the launch of new products across retail, food service, domestic and export channels, working closely with marketing, operations and supply chain.
• Create and maintain systems to ensure master data is accurate and maintained in ERP/CRM systems.
• Support contingency planning for supply distributions and customer service issues.
• Lead the team to resolve customer issues, with clear communication back to the internal departments.
• Support the team to ensure the accurate and timely preparation of the required documentation for export sales.

About you

• Minimum of 5 years’ experience in Sales Operations, Customer Service, Commercial Operations, Supply Chain, Sales Administration or a related FMCG environment.
• Demonstrated experience leading and developing teams in a customer-focused environment.
• Strong understanding of pricing administrating, customer master data management, and commercial governance processes.
• Experience working with ERP system, CRM platforms, and sales reporting tools.
• Strong analytical skills with the ability to interpret data, identify trends and provide actionable insights.
• Excellent stakeholder management skills with the ability to influence and collaborate across Sales, Operations, Supply Chain, Finance and Customer Service teams.
• Strong project management and organisational skills with the ability to coordinate multiple initiatives simultaneously.
• Experience supporting new product launches, customer onboarding and commercial implementation activities.
• High level of competency in Microsoft Excel, PowerPoint, and other Microsoft Office applications.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to process discipline and continuous improvement.
• Customer-centric mindset with a focus on delivering best in class service outcomes.

Desirable knowledge, skills, and experience

• Experience within FMCG, food manufacturing, agriculture, protein, export or retail supply chain environments.
• Knowledge of major Australian retail, food service and report customer requirements.
• Experience managing export documentation, logistics coordination and international customer processes.
• Understanding of S\&OP (Sales and Operations Planning), demand planning and inventory management principles.
• Experience implementing process improvement, business transformation or systems projects.
• Experience onboarding and training sales teams on systems, processes and commercial disciplines.
• Exposure to Power BI, Tableau or other business intelligence and reporting tools.
• Tertiary qualifications in Business, Commerce, Supply Chain, Logistics, Marketing or a related discipline.
• Experience working within a vertically integrated food manufacturing business.
• Understanding of export compliance requirements, customer specifications, and quality management systems.

Our Benefits:

• Competitive Pay: We offer generous pay packages that reward high performers.
• Recognition \& Rewards: We regularly recognise and reward our people, as well as encouraging employee referrals to our business
• Paid Parental Leave: We provide 13 weeks of paid parental leave on top of NES entitlements.
• Health \& Well-being: We offer discounted private health insurance along with an Employee Assistance Program for you and your immediate household family members.
• Career Growth: We provide opportunities for professional development and career advancement.
• Discounted Products: We offer great prices across our premium quality Pork, Beef and Lamb products.
• Exceptional Team Atmosphere: We promote a supportive team environment, where working together creates a sense of belonging and we celebrate our wins together.
• Income Protection Insurance

If you’re ready to showcase your expertise and join a company that values your skills, apply now to become a part of the Craig Mostyn Group family. Your next career move starts here!

To Apply, please submit a cover letter and detailed resume.

Craig Mostyn is committed to maintaining, growing, and supporting our diverse and inclusive culture, by seeking and promoting diversity. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA, people with disabilities, women, and other diversity groups.