Sales Operations Analyst

Waterloo / Ontario Sales – Sales / Full-Time / Hybrid

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!### Role Overview

We’re looking for a highly analytical and execution-focused Sales Operations Analyst to help scale and optimize our revenue organization. In this role, you’ll partner closely with Sales, Finance, and RevOps leadership to streamline processes, enhance reporting, and drive operational efficiency across the sales funnel.

This role is well suited to someone who thrives in a fast-paced environment, enjoys solving complex business problems with data, and can translate insights into actionable recommendations. Strong analytical skills, business acumen, and a passion for operational excellence will be key to success.

What You'll Do

• Identify bottlenecks and inefficiencies in the sales process and recommend scalable improvements
• Design and document sales workflows, SOPs, and operational best practices
• Maintain data integrity and governance within CRM and sales systems
• Manage the functionality of existing sales tools, and the evaluation and implementation of new tools to improve effectiveness of the sales organization
• Work with Procurement and other stakeholders to manage the contract renewals of tools in our tech stack
• Manage the monthly commission statement review process and ad-hoc commission and sales incentive activities
• Complete the monthly commission audit
• Work cross-functionally with various stakeholders to expedite deal closure
• Collaborate with Sales Coordinators in supporting testing activities for changes released into production environments
• Liaise with Business Systems in logging change requests, backlog prioritization, systems integrations and automation initiatives
• Collaborate with Order Operations to improve efficiencies in the opportunity closed-won process
• Work closely with the Global Revenue Enablement team to develop and deliver training on processes and policies, as well as ongoing enablement to the Sales team
• Partner with the Regional Revenue Operations Managers to understand the needs of sales leaders and their teams

What We're Looking For

• Proven history in managing and improving sales processes
• Excellent communication skills, and the ability to work with and support a diverse team
• Ability to independently manage deadlines and handle multiple competing priorities
• Strong analytical skills, including various techniques in data analysis and report development across a variety of tools, such as MS Excel.
• Experience with Salesforce.com, Agentic tools and other sales tool platforms

Compensation \& Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

$74,600 - $100,000 CAD Salary range (min - max)

Position Type: Current Vacancy Magnet is proud to offer benefits such as: * Generous time off policies

• Competitive compensation

• Volunteer opportunities

• Reward and recognition programs

• Employee committees \& resource groups

• Healthcare and retirement benefits

Indicators of Success We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world. OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect. DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. Magnet does not use artificial intelligence (defined as a machine-based system that infers from input to generate outputs such as predictions, content, recommendations, or decisions) for screening, assessing, or selecting applicants. Should this practice change, we will update this disclosure accordingly.