Sales Manager

Responsibilities:

Sales Leadership

• Develop, implement, and oversee strategic sales plans to achieve and exceed revenue goals.
• Lead by example to inspire the sales team in achieving individual and collective targets.
• Identify key market segments and business opportunities to enhance market share.

Business Development

• Build and maintain relationships with corporate clients, travel agents, and event planners to generate business.
• Identify and pursue new revenue streams through proactive sales initiatives.
• Conduct sales calls, client meetings, site inspections, and presentations to showcase the hotel’s unique offerings.

Account Management

• Manage a portfolio of high-value accounts, ensuring consistent communication and relationship-building.
• Negotiate contracts and agreements to maximize revenue and meet client needs.
• Analyze account performance and develop strategies to address revenue shortfalls.

Collaboration and Coordination

• Work closely with other departments, including Events, F\&B, and Front Office, to ensure seamless service delivery for client bookings and events.
• Provide timely and accurate sales reports, forecasts, and market analyses to the Director of Sales \& Marketing.
• Represent the hotel at industry events, trade shows, and networking functions to promote the brand.

Client Experience:

• Ensure top-tier service delivery to clients, addressing inquiries, and resolving concerns promptly.
• Gather and analyze client feedback to drive continuous improvement in service quality.

Team Development:

• Mentor and coach junior sales staff, fostering a high-performing and collaborative team environment.
• Support recruitment and onboarding of new sales team members, ensuring alignment with the hotel’s culture and goals.

Qualifications:

Education and Experience:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years of progressive sales experience in the hospitality industry, with at least 2 years in a leadership role.

Skills and Competencies:

• Strong leadership, negotiation, and interpersonal skills.
• Proven track record of meeting or exceeding sales targets and driving revenue growth.
• Comprehensive knowledge of market trends, competitor analysis, and sales techniques.
• Proficiency in Microsoft Office Suite and hotel sales systems.

Other Requirements:

• Flexibility to work irregular hours, including evenings and weekends, as needed.
• Proficiency in Bahasa \& English (additional languages are an advantage).

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.