Sales Coordinator

Sales Coordinator — Job Description

Summary

Coordinate and support sales operations to ensure smooth order processing, timely customer communication, and efficient internal collaboration between sales, logistics, and finance teams.

Key responsibilities

• Manage day-to-day sales administration: process orders, prepare quotes, enter CRM records, and maintain customer files.
• Act as primary point of contact for customers on order status, delivery updates, billing queries, and routine product questions.
• Coordinate with warehouse, shipping, and production to ensure order fulfillment and timely deliveries.
• Track sales metrics and prepare regular reports (daily/weekly/monthly) for sales managers and leadership.
• Support sales team with calendar scheduling, travel arrangements, expense reporting, and client meeting preparation.
• Assist with pricing, proposals, RFP responses, and contract document assembly.
• Maintain and update CRM data (contacts, opportunities, pipeline stages) and ensure data quality.
• Reconcile orders and invoices with accounts receivable; follow up on outstanding payments as directed.
• Help onboard new customers and support onboarding tasks (setups, documentation, training coordination).
• Identify process improvements and maintain standard operating procedures for sales workflows.

Required qualifications

• Education: Associate degree or bachelor’s degree preferred (Business, Marketing, Communications, or related).
• Experience: 1–3 years in sales support, customer service, or administrative role; experience with B2B sales preferred.
• Skills: Strong verbal and written communication; excellent organization and time management; attention to detail; customer-service orientation.
• Technical: Proficient with CRM systems (e.g., Salesforce, HubSpot), Microsoft Excel, Word, and Outlook. Ability to learn ERP/ordering systems quickly.

Preferred qualifications

• Experience with order management or logistics coordination.
• Familiarity with basic sales analytics and reporting (Excel pivot tables, simple formulas).
• Experience in the company’s industry (manufacturing, SaaS, wholesale, distribution, etc.).

Competencies \& attributes

• Customer focus: proactive, responsive, builds rapport.
• Collaboration: works effectively across teams, escalates issues appropriately.
• Problem-solving: identifies root causes and follows through to resolution.
• Accuracy: maintains high data quality and error-free documentation.
• Adaptability: handles shifting priorities and high-volume periods.

Pay: $30.14 – $44.15 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance

Work Location: In person