Key Responsibilities Sales
- Greet customers and assist them in selecting products that meet their needs.
- Demonstrate product features, answer customer inquiries and promote sales.
- Maintain accurate records of sales transactions and update inventory as needed.
- Achieve sales targets and report performance to the supervisor.
- Keep the sales area clean, organized and fully stocked.
Customer Service
- Provide excellent service by addressing questions and resolving complaints professionally.
- Build and maintain positive customer relationships.
- Handle customer inquiries, complaints and feedback promptly.
- Maintain a high level of customer satisfaction through personalized service and strong product knowledge.
- Support customer service improvement initiatives based on customer feedback and market trends.
Product Knowledge
- Stay informed about product details, features and updates.
- Communicate product information clearly and effectively to customers.
Reporting and Analysis
- Prepare and submit regular sales reports, inventory reports and performance analysis to management.
- Use sales data to identify opportunities for improvement and help formulate action plans.
- Assist in maintaining sales and inventory reports as instructed by the supervisor.
Promotions and Pricing
- Assist with implementing promotional campaigns and price updates as directed.
- Inform customers of ongoing offers and promotions.
Store Operations
- Comply with store policies, procedures and operational guidelines.
- Maintain a clean, organized and visually appealing store environment.
- Apply security measures to protect store assets and prevent theft or loss.
Expos and Events
- Participate in store exhibitions, trade shows and promotional events as required.
- Represent the company professionally and showcase products to potential customers.
Requirements
- Previous experience in retail or sales is preferred; strong candidates new to retail will also be considered.
- Excellent communication and customer service skills in Arabic and English.
- Confident, presentable and target-driven, with a genuine interest in home products.
- Basic computer skills, including sales and inventory reporting.
- Ability to work in a team, follow instructions and take part in events when required.
- Valid Kuwait residency or eligibility to work in the private sector.
Pay: From KD250.000 per month
Work Location: In person
Arabic
Chinese
French
Russian
Spanish