Sales Associate – F&B Retail

KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES

General

· Customer Experience

· Welcome customers warmly and provide a premium service experience.

· Assist customers in selecting products based on their preferences and needs.

· Offer detailed product knowledge, including ingredients and storage guidance.

· Upsell and promote featured items, gift options, and special offers.

Sales \& POS Operations

· Handle billing through POS systems accurately and efficiently.

· Process cash, card, and digital payments responsibly.

· Manage returns and exchanges in line with store policies.

Product Handling \& Merchandising

· Ensure products are well-presented in line with premium retail standards.

· Replenish shelves and displays while maintaining visual appeal.

· Monitor product quality, freshness, and expiry dates.

Store Hygiene \& Maintenance

· Always maintain cleanliness and hygiene across the store.

· Follow food safety and sanitation guidelines strictly.

· Ensure display areas and packaging stations are neat and organized.

Inventory Support

· Assist in receiving, checking, and storing stock properly.

· Follow stock rotation practices (FIFO).

· Report low stock and minimize product wastage.

Team Collaboration

· Work closely with team members to meet sales targets.

· Support smooth daily operations, especially during peak hours.

· Maintain a positive and professional work environment.

BACKGROUND, QUALIFICATIONS \& EXPERIENCE

Qualifications

· Mandatory: Previous experience in Food \& Beverage retail (premium or specialty retail preferred).

· Work experience is not less than 5 years in the same field.

· Age below 38.

· Basic POS and cash handling knowledge.

· Understanding of food safety and hygiene standards.

Skills

· Strong communication and interpersonal skills.

· Customer-focused with a professional appearance and attitude.

· Smart, well-presented, and professional demeanor.

· Flexibility to work shifts, weekends, and holidays.

· Ability to work in a fast-paced environment.

· Strong attention to detail and product presentation.

· Team player with a positive attitude.

Work Location: In person